Get a first look at what's coming. The Developer Passport Australia Release Preview kicks off March 12. Dive in! 

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Australia Release Preview The Developer Passport: Starting Now Pack your bags! We're headed for the Australia release. Join us for a week of live hands-on demos and real-time Q&A with ServiceNow Product Experts, prepping you for upcoming features. Click below to learn more! Learn more What`s New Popular Posts More The latest in Community Posted by ServiceNow How to provide great answers in the Community The ServiceNow Community thrives on the knowledge and experience you share. When yo... Read More Posted by jordancbaron One Million Strong. And Just Getting Started. One Million Strong. And Just Getting Started. The ServiceNow Community has official... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More Posted by laurenmcman The Agenda: Developer Passport Starts Today! Australia release season is here, and we're kicking things off a little differently... Read More Posted by Victor Chen Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get Started To help you activate A... Read More Posted by laurenmcman Welcome to the Developer Passport: Australia Release Preview Introducing The Develo... Read More Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Lock In Your Spot at Knowledge and CreatorCon 2026! Hey there, ServiceNow Community! Knowledge and Creator... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Resolved! What is Smart Assessment Engine, how it is different from Classic Assessment ?

OverviewThe Smart Assessment Engine (SAE) is ServiceNow’s next-gen framework for conducting intelligent, scalable, and automated assessments across modules like GRC, IRM, TPRM, and more. It replaces the classic assessment model with a more flexible, ...

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ServiceNow Exchange: Office Hours: Cloud Cost Management

  Join our office hours for ServiceNow Cloud Cost Management customers. This session provides an opportunity to connect with experts to discuss managing, maintaining, and optimizing your Cloud Cost Management program. Bring your questions, challenge...

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How to Retrieve Caller Name in Fix Script (GlideRecord)

How to Retrieve Caller Name in Fix Script (GlideRecord) Hi everyone,I’m working with a Fix Script where I’m querying records from the incident table using GlideRecord.I want to retrieve the caller’s name (display value) from the caller_id reference f...

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ServiceNow Exchange: What's New in Q1 '26 store release for CSM

  Join this webinar to explore the latest CSM innovations in the Q1 '26 Store release. Learn about new capabilities across Omnichannel and CCaaS, Web Embeddables and Customer Self-Service, Case Management, Agent Experience, Data Foundations, and Now...

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ServiceNow Exchange: Building Effective Task Plan Templates in CSM

  When your team handles the same type of case repeatedly, manually creating tasks and records each time slows everyone down. Task Plan Templates solve this by letting you define your process once—then automatically generating all the necessary task...

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Draft and Populate Catalog Item Variables From Flow or Business Rule

Hi, I have a requirement where if a user gets deactivated from our organization, we need a request submitted to revoke their software license. How can this be achieved? Currently, it's somewhat of a manual process, although it is mostly automated oth...

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Unable to Unwrap AES Key Using RSA Private Key with KMF API

Hi Community,I am trying to unwrap an AES key that was wrapped using an RSA public key, and I want to unwrap it in ServiceNow using the corresponding RSA private key via the KMF (Key Management Framework) API.I attempted the following approach using ...

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ServiceNow Exchange: AI Academy

  Join us every other Tuesday for live sessions focused on managing AI topics in real-time. Product experts will be live to demonstrate concepts, share best practices, provide prescriptive guidance, and answer your questions.   Questions for the pr...

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ServiceNow Exchange: Employee Experience Office Hours

  Join these monthly office hours to connect with the ServiceNow product and engineering team for live Q&A on the Employee Experience product suite, including Employee Center, Now Mobile, Browser Extension, Kiosk, Microsoft 365 integrations, and mor...

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