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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Stirring Things Up: September's Community Cafe Welcome to the September Community Cafe! We may be a little late pouring this month... Read More Posted by jordancbaron CreatorCon is Coming to World Forum Chicago! Hey, ServiceNow Community! Clear your calendar for September 18, 2025. You won’t wa... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by jordancbaron Register for TechNow, Live Code, and More: July’s Community Cafe For over a year, the C... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More Posted by jordancbaron Missed Knowledge and CreatorCon 2025? Here’s How to Catch Up Missed Knowledge and C... Read More Posted by ServiceNow From bold ideas to bold transformation: a Knowledge 2025 customer success recap Keep the Knowledge 202... Read More Posted by Earl Duque Yokohama Content Archive Your Yokohama release is here! The Developer Advocate content is being done differe... Read More Posted by Kristy Merriam Playbook Localization in Yokohama: Making Global Workflows Effortless Playbook Localization ... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Selva Arun Specialist Knowledge Article: Supplemental Guide to Nutanix Acropolis Discovery in ServiceNow Overview This knowledg... Read More Selva Arun Specialist ServiceNow SQL Server Discovery Troubleshooting: The Hidden TCP Port Issue!! Summary: This knowledg... Read More Selva Arun Specialist Can we apply CMDB DATA Manager policies on the Non CMDB CI table? Hi Community, I have a... Read More Rampriya-S Specialist Auto-Label Blocked Stories in Agile Visual Task Board (VTB) Hi everyone, When work... Read More Selva Arun Specialist Understanding WAP and WLC Discovery in ServiceNow: A Real-World Investigation When 500 Access Points... Read More Selva Arun Specialist Manual Certificate CI Creation in ServiceNow!! Manual Certificate Configuration Item Creation in ServiceNow A Complete Guide for S... Read More Rampriya-S Specialist Zurich Release: New Products, Smarter Building Zurich Release: New Products, Smarter Building Thought Yokohama was the grand final... Read More Tosin D Specialist The Countdown is on! Less than 2weeks to the Nigeria ServiceNow Developer Meetup (Lagos & Online) Zurich Release: New Products, Smarter Building Thought Yokohama was the grand final... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Ask the Experts: ServiceNow-to-ServiceNow Integration Methods Hosted by Allen Andreas 16 Sep, 2025 08:00 AM PDT Event Details Online LOSN: What’s new in the Zurich release for Integrated Risk Management (IRM) and Privacy Management Hosted by Lolita Honkpo 16 Sep, 2025 08:00 AM PDT Event Details Online LOSN: What’s new in the Zurich release for Integrated Risk Management (IRM) and Privacy Management Hosted by Lolita Honkpo 16 Sep, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: Getting started with Grants Management from PSDS Hosted by Lolita Honkpo 16 Sep, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: Office Hours - Software Asset Management Hosted by Abigail Lavadia 16 Sep, 2025 08:00 AM PDT Event Details Online HR Tech Hosted by Sandra Robles 16 Sep–18 Sep, 2025 08:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

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Error "Unable to obtain worker thread" when previewing Update Set

 Hi everyone,I’m trying to move an update set from one instance to another, but when I click Preview Update Set it fails at 100% with the following error:  Unable to obtain worker thread  I attached a screenshot of the error message.Has anyone encoun...

  • Question

How to build a custom page for Workspace

I am completely new to Configurable Workspace and our team is currently using the OOTB HR Agent Workspace.  For a specific HR Service (Corrective Actions), after a user submits a case, there is a related list called Corrections that pops up that allo...

  • Question

Resolved! Process Automation Designer | Problems with User Form Activity

Hello SN Community! I've created a Playbook which triggers on the creation of a custom table and appears on Agent Workspace, but I can't figure out why one of the activities isn't working as expected. As can be seen below, I added the table, the comm...

  • Question

Resolved! Emory University Walk-Up Experience

Hello, I am working on a project to implement the walk-up experience and I was recalling there was a talk at a SNUG in Atlanta from the team at Emory who did the walk-up experience for the IT helpdesk. I recall there was a tablet/mobile element where...

  • Question

Resolved! Urgent !!! CSM Query rule issue

CSM Query rule not working as expected. requirement 1: to show only those health cases for users that they opened , these users are basically membersrequirment 2: To show cases to Managers opened by their department. ibhad read acls before on the cas...

  • Question

Policy and compliance and CAMs - Entities

Hi all, We are currently users of the Policy and Compliance module and are looking to start using the CAMs module but found that they don't really seem to interact with each other.  The root cause of the issue is around entities and how Controls are ...

  • Question
  • Policy and Compliance Management

ManagerHub, Sort By Location Not Working?

I noticed in my PDI and on a client's instance, for manager hub, where it is sorting based on the location. When a user selects "Sort by:" "Location (A-Z)" it is not sorting by A-Z. In this example in my PDI, Tayna's record should be coming before Ch...

  • Question

I am trying to present few questionnaires when a category is selected.

 I am trying to create a record producer with a few questions. One of the questions involves selecting a category (I’ve already created a category list in the table), and I’m using a lookup to display it on the form. Based on the selected category, I...

  • Question
  • Service Catalog

Multiple RITMs under 1 REQ

 Hi Community,I’m trying to figure out the best way to create multiple Requested Items (RITMs) from a single Catalog Item submission.Use case:We have one catalog item with several checkboxes. (It Systems, Information Security, Finance)When the form i...

  • Question
  • Service Catalog
  • Service Portal

429 API rejections

Hello,Does anyone out there know where inbound rejected API transactions (429 rejections) get logged?We are getting close to overloading our API and i would like a hard number on these rejections.You can see rejections on the stats.do page under API_...

  • Question

¿Cómo ven el marcado labora del service Now en México?

Quiero enfocarme en la gestión de TI para mis próximos años, y a pesar que no dejo del desarrollo, como el backend. Estoy en busca de nuevas oportunidades. Sin embargo, es importante saber la opinión de la comunidad. ¿cómo ven el panorama para servie...

  • Question

Preventing SCTASK Closure if Linked CHGs Are Still Open

I’m trying to prevent catalog tasks (SCTASKs) from being closed if there are still open change requests (CHGs) linked to them.I know that it’s possible to block RITMs from closing when they have open SCTASKs. For reference, here’s an Business Rule I ...

  • Question
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