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Resolved! Triggering Business Rule on Variable Value Change at RITM

I'm trying to trigger a Business Rule when a catalog variable's value changes at RITM level.Here's the scenario:I have a choice-type variable named Request Type with three options. I want the Business Rule to execute only when the value of this varia...

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Incident Management

My control is exempt - should an isssue be created ?

I have an exempt control through an active Policy Exception. So, I know that my Control should remain in a compliant state if a scripted control indicator fails. I run my scripted indicator which fails.My control remains compliant, so that's great H...

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Policy and Compliance Management

Field value not visible on form but can be seen in the History audit

I am using a transform map to update data on cmn_location field. All field values are updating except product and comments. I have put logs in the script and everything seems to be fine. While I went to the history of record I can see the field value...

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Need to Hide Inactive Users with User ID Ending in '999' from sys_user Table (Not Visible to Anyone)

Hi all,I have a requirement to completely hide certain user records from the sys_user table in ServiceNow.Requirement:I want to hide all user records in the sys_user table where:The user account is inactive (active = false)The user_id **ends with '99...

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Issue Uploading Large ZIP File in Incident Form – MIME Type and Size Limit Error

Hi All,I'm encountering an issue while trying to upload a ZIP file (size: 1.26 GB) to the Incident form in our ServiceNow instance.When I attempt the upload, I receive the following popup error:"The MIME type, file extension, or file type could be in...

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CI lookup rules for VR

(function process(rule, sourceValue, sourcePayload) { /********************************* * CI Lookup Rule Script * * Available variables: * - sourceValue: The value of the source field from incoming data that is used for lookup * - rule: ...

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CSM/HR Workspace, not showing Suggestions in fields that used in earlier cases Post YOKOHAMA upgrade

Hi All,After the YOKOHAMA upgrade, we've noticed an issue in both the CSM Workspace and HR Agent Workspace. Specifically, previously entered values in 'String type' fields, as well as in the 'Response Template Search' and 'Related Search' sections, a...

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Human Resources Service Delivery

IT Agent Dashboard on Service Operations Workspace

Hi all,Do you guys know how to activete the KPI's so the data can be collected and displayed on the IT Agent Dashboard? The dashboard doesn't show anything right now.

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My completed courses and certifications are not appearing in my ServiceNow University profile.

Over the past year and months, I've taken courses and a microcertification that appear on my badge list, but lately I can't see any of my achievements. It seems as if I've never taken a course.Can anyone help me recover my history?

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NEW to ServiceNOW

Hi all, Im currently working as Helpdesk analyst, we are using ServiceNow as our platform to resolve tickets. I would like to be an Systems administrator on ServiceNow Please guide me with steps to follow.

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Why Your Admins Can't Script Post-Zurich Upgrade: Mastering ServiceNow Scripting Governance

The recent upgrade from the Yokohama to the ServiceNow Zurich release brings significant changes to platform security and administrator privileges. If you are a platform owner or administrator, you need to understand these updates to maintain proper ...

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Platform and Cloud Security

attested field

Hello, I'm working with the attestarion rules and doing some testing, I already complete a couple of attestation task acepting and rejecting diferents CIs and I don't see the field "attested" change in any case. May someone tell me the purpose of tha...

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I set up a notification for one email address but it's going to a different one. Need help fixing it

I created a notification intended for a specific email address, but it's currently being sent to a different one. I need help correcting the recipient so that the notification goes to the intended address. EXAMPLE:Notification was set to send to user...

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PERFORMANCE Analytics Content Pack

Will the PA content packs for itsm and HRSDautomatically mugrate do PlaTFORM Analytics

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Performance Analytics

Can't able to see assements metric types in developemet environemnt

Hi allI am not able to most of the records in Assements metric type table in develeopment evironmement,I having all required roles including admin acess and I can able to see in test and prod with the same access.Can anyone please sugest on this is...

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