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What`s New Popular Posts More The latest in Community Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Save $200 on Your Knowledge + CreatorCon 2026 Ticket Hey, Community! Knowledge + CreatorCon 2026 is coming ... Read More Posted by jordancbaron Why ServiceNow's Government Forum 2026 Should Be on Your Calendar If you work in governm... Read More Posted by Pooja Gupta1 Announcing the 2026 Best Employee Experience Contest 🚀 The 2026 Best Employee Experience Contest Website is N... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- Kickstart Your Service... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist now assist greyed out Im not able to interact with now assist, its greyed out    Read More Its_Azar Specialist Virtual agent chat to display agent topics Hi all, i have created an aagent in agent studio, and i want to use that in virtual... Read More Prasanna_Patil Specialist How to capture encrpted data on incident for non itil user Hello Team, We have bu... Read More prerna_sh Specialist Virtual Agent Custom Topic Hello Everyone,I’m trying to raise a catalog request using a custom topic I created... Read More Its_Azar Specialist Introducing ServiceNow Semantic Search (MVP) — Looking for Community Feedback from experts here. Hello Everyone,I’m trying to raise a catalog request using a custom topic I created... Read More Its_Azar Specialist Understanding Field Styling in ServiceNow: Forms vs Lists Field styling in Servi... Read More Its_Azar Specialist Before Your ServiceNow Certification Expires: Read This What Is the ServiceNow Certification Maintenance Progr... Read More Its_Azar Specialist ServiceNow Developer Interview Questions 1. Core ServiceNow Platform Fundamentals 1. What is ServiceNow, and how does it dif... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Put AI to Work(shop) with Service Operations Hosted by Carrie Lea 23 Feb, 2026 05:30 AM PST Event Details Online Put AI to Work(shop) with Service Operations Hosted by Carrie Lea 23 Feb, 2026 05:30 AM PST Event Details Online Put AI to Work(shop) with Service Operations Hosted by Carrie Lea 23 Feb, 2026 05:30 AM PST Event Details Online Put AI to Work(shop) with Service Operations Hosted by Carrie Lea 23 Feb, 2026 05:30 AM PST Event Details Online Unlock Value with AI Driven CMDB Data Foundations Hosted by Carrie Lea 23 Feb, 2026 05:30 AM PST Event Details Online Unlock Value with AI Driven CMDB Data Foundations Hosted by Carrie Lea 23 Feb, 2026 05:30 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

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The list numbers don't work as a link to record

Hello,we encountered a strange bug. For users with role sn_ppm_read, enabling them read role for demand, and opening them, for some reason the Demand list is displayed to them without option to use Demand Numbers as a link.To other users, managers an...

  • Question

Clarification on AI Search matching behavior in Knowledge Portal

Hi,I need support to understand how the search engine is matching keywords in the Service Portal (or Employee Center).I created a Knowledge article with the following fields:Short description: “fantasia”Body: “fantasma”Metadata: “magia”When I search ...

  • Question

Flow triggers IF and ELSE condition same time

Hi all Does anyone knows flow designer flow , if condition and else condition triggers same time and update the record?It appears that when the if condition is met, the flow design executes accordingly; however, I have also included an ELSE condition...

  • Question

How to change Homepage to User preference

I need to set the Homepage to User preference currently when User logins it is taking to the /now/nav/ui/home and when they click on ServiceNow logo it is redirecting to the User preference. I want that to change the Homepage directly to the User pre...

  • Question

Dashboards using cached information even when editing

We are finding that dashboards are not refreshing at all after editing them.  Changing a widget and then saving the dashboard and exiting the editor does not refresh.  A good example is changing 2 widgets, when you save it asks to save to dashboard o...

  • Question

Resolved! Not able to see Delta Exam

HiI have Passed CSA exam in Feb 09, 2026 but still till now I am not able to see Delta Exam appear in my profile. My Certificate is Current. How can I get the Delta Exam ?

  • Question

Record History re: change of ticket State and duration on each state

Hi, How can I generate a report based on Record History label from multiple tickets?My task is to provide an analysis on how much time does each ticket stays under Pending, Open, Work in progress states. We are using the HR Case Management table for ...

  • Question
  • Reporting

Unable to locate the source of form banner on CMDB table

Hi @every I am unable to locate the source of form banner as I attached , when I clicked on "Try THE NEW CMDB WORKSPACE" a URL will be opened , likewise a URL will be opened so now I would like to change the URL for "Click here to chat with us in tea...

  • Question

Resolved! How can I retrieve fields other than the "_ENC_..." sys_id from g_list.getChecked() when the list is being returned from a Database View?

We are using a Database View (vs. a single table) for displaying our CI Relationships in a related list. On this related list, I am creating a "Delete Relationship" List choice UI Action (displayed on the "Actions on selected rows..." pull-down list)...

  • Question
  • Scripting and Coding
  • User Interface (UI)

Why Your “Mandatory” Fields Aren’t Really Mandatory (And How to Fix It)

Hello Community, We’ve all been there: you make a field mandatory on a form using UI Policy, only to find a week later that someone bypassed it via a List Edit, an Excel Import, or an API integration. In ServiceNow, "Mandatory" doesn't always mean "M...

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  • Best Practices
  • Integrations
  • Personal Developer Instance
  • Scoped App Development
  • Scripting and Coding
  • Studio
  • User Interface (UI)
  • Utah

Rearding creation of approval tasks

Hello, I have a flow named X--> when the request is submitted through catalog item according to the flow it first creates approval task after it is approved then it is assigned to other group.This is working as expected.So when i am creating the othe...

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