ServiceNow Community

I just need to understand difference b/w Work notes and Additional comments in terms of VR

I understand work notes are used track the changes around the VIT journey. But i am looking for purpose of additional comments. Thanks in advance.

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Data Certification tasks not being created

I created a new Data Certification Policy in the CMDB Workspace, but it doesn't find data or create a task even though data exists and should be found. The documentation is really limited and lacking information, I'm hoping someone can help me figur...

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Make read-only variable in the Service Operations Workspace

Why are the item variables read-only on the Requested Item (RITM) form, while the same variables are editable within the ServiceNow Workspace? What technical or configuration factors cause this difference in behaviour between the two contexts?

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How to show the last 90 days of incidents in the Recent Incidents link (User Widget)? Question:

The requirement is to display incidents from the last 90 days in the Recent Incidents link within the Record Information contextual side panel of the User widget.Currently, the OOTB (Out of the Box) configuration shows incidents from the last 7 days....

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Dasboard - Analytics - SLA Trend for past 6 month in with sucess and failure percentage

I am trying to create below report , does anyone have done this in analytics platform . SLA Trend for past 6 month in with sucess and failure percentage

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How to discover PKI certificates

Hello ITOM World, There are couple of threads and document - Certificate management. Unable to conclude are we able to discover certificates as out of box using Discovery ?? is there an OOB pattern / prove available? ORthere has to be custom pattern ...

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Only-read role for workspace and itil role for employee center in the same role

Hello, I'm trying to customize a role in my Service Now, but I'm not getting it.I need two different roles in the same role. I need some peple can only read Incidents or Request, not can edit them in the Workspace, but if the go into the Employee Cen...

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Certification for AIOps

Except CSA, what else if I need to deploy / implement and support AIOps.

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Need help with client script for required field -- format as alphanumeric on demand form

Good Morning all--thanks in advance for your help!Have a request to validate data on Demand record/form for a specific field.There are existing values in field and we are not cleaning those up..Sorry fairly new to scripting so be patient..1. I would ...

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Demand Management

ServiceNow and SailPoint Identity Security Cloud Integration

Hi team We are looking to integrate ServiceNow and SailPoint's identity security cloud to manage access request from both the platforms.What we need to achieve:1. To be able to manage access from ServiceNow side, which redirects the provisioning ...

Question

Filter A LookUp SelectBox by a Single Line Text

Hi Guys I have tried a few things but I seem to be getting nowhere.I simply want to filter this LookUp SelectBox (Subcategory) dependant value in the sys_choice table by the Single Line Text field (Category Label)Bit of context: I was having a nightm...

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Password Reset Manager Windows Application disabling native 'Reset password' experience

My organization wants to deploy the Password Reset Manager Windows Application but we have run into an obstacle. Installing the Password Reset Windows application has disabled Windows' native 'Reset Password' self-service experience: Ctrl + Alt + Del...

Question

Landing Page: should land to the tile page of all taxonomies like PDI

Hi Team, I've configured the topic and child topics in taxonomy, but it doesn't come as like PDIIn PDI, it's arranged in column wise Hardware, Software, Network etc.In company instance, it doesn't come as above image the topics which are sequential a...

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SLA Not Attaching for HR Case Created via Record Producer

Hi Team I’m facing an issue where SLAs are not getting attached to HR cases that are created through a Record Producer.When the HR case is created from the Record Producer, no SLA is attached initially — even though the record meets all the SLA condi...

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Mastering Currency Settings in ServiceNow: Enable, Disable, Update, Set Default Currency Types, etc.

Hello Community, While working on a client project, I learned a few things and wanted to share them with you all. The client's requirement was to enable multiple currencies on the platform because they wanted to manage their purchase orders and l...

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