ServiceNow Community

Copy tags from (sysapproval_approver)table to (sys_journal_field) table whenever the approval create

Hello Team,I am using the below Query Business Rule to copy tags from the sysapproval_approver table to the sys_journal_field table whenever an approval is created.Currently, the tags are being copied, but they are not accurate and there is a mismatc...

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In SOW, List CMBD Restrict visibility to admin role only

Hello @all, I have requirement eher In Service Operation workspace, there is list 'CMDB',I hav to hide list from non admin userI have created audiences, and list applicability where 'PC' is CMDB's category.If anyone have worked on this or have any in...

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How to add new Dashboard Widget on SOW home page unlike 'incidents assigned to you'

I want to add a new dashboard widget to Service Operations Workspace home screen that displays incidents where condition is :Caller.VIP = truePFA , SS for reference.

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Workday SAM pro Integration

What could be the exact data that will be pulled into ServiceNow from Workday during integration .What are the fields that will be ingested into ServiceNow from workday and how this data is represented in Sam pro tables ?

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Localization framework - automatic translation

Hi everyone, I'm new to serivcenow in general and I'm setting up the Localization Framework on a single developer instance (Zurich release) and I'm getting a "Failed to request translations" error when clicking the "Request Translations" button on a ...

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GRC Tasks dont show the Risk Assessment for Business User Lite or other GRC Roles

Hello All,im facing an issue as in the GRC Tasks i only see the Risk Assessments when i have an admin user, for everyone else this is just hidden eventhough those users have a risk assessment assigned.We have several instances but ever since our prod...

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Copy custom variable in record producer to OOTB record producer attachment

Hey! In a record producer I have a custom variable of type attachment called 'bifoga_fil':So I want to copy this to the OOTB attachment on the record producer in the back-end, so that the attachment is visible in the banner above and in the logs. I'v...

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I want to enable M365 users to log in to the employee center using SSO.

I successfully enabled SSO login for M365 users in the following article!My next goal is to set the login destination to the Employee Center's top page.I've tried various adjustments, but it's not working.Does anyone know a good solution? https://ww...

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Admin Override is not working after recent patch upgrade

After the recent patch upgrade to Zurich patch 5, we have noticed that Admins have lost access to update time zone on user record(sys_user).We have a Write ACL, where we only allow the user to edit their own time zone and nobody else can edit it.This...

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Registration name while scheduling the CIS exam

I am planning to schedule the CIS DF exam with PearsonVUE.My name on my Aadhaar card is Baktavar Baba. While registering for the exam, should I enter First Name as Baba and Last Name as Baktavar?Earlier, my Webassessor profile had First Name: Baba an...

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All community data DELETED - ALL badges, Rising star forum access all gone

I lost access to my ServiceNow Community data after changing companies. I raised a support ticket and was given an email address to request recovery of my community information (badges, Rising Star program access, questions asked/answered, forum acti...

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Access controlls of attachments

Can access permissions for attachments in a Request Item be controlled from within the Request Item itself?I don't want to change ACLs of sys_attachment. Because sys_attachment is a fundamental table of all applications.Do you have any excellent idea...

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Locked out of PDI due to lost Windows Hello / FIDO2 passkey and email MFA code not arriving.

Hello everyone, I am locked out of my Personal Developer Instance. I previously logged in using Windows Hello / FIDO2 passkey MFA. I believe the passkey was created on an old work laptop that has since been wiped, so I no longer have access to that ...

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updating CSS in Workspace

Hi All, I have used form header component in workspace in that component used label value component. I want to modify the font-size and font-weight in both component. Could you please let me know how can I change the CSS. I tried by adding below CSS,...

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Disable Attachment Upload on Service Portal for Closed RITM

Hello Team,I am working on a requirement to disable the attachment upload option on the Service Portal once a Requested Item (RITM) reaches a closed state (such as Closed Complete).The expectation is that after the request is closed, users should not...

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