ServiceNow Community

Has publishing of a 'Trust Center Page' been considered by the IRM product team?

Has a feature that generates a 'trust center page' using compliance data from the IRM product suite been considered? Vanta (vanta.com) has a feature where once you've input all your compliance info into their system, you can publish a "trust" page th...

Question

Passing data to a Sub Flow Input of Array.String type

So I have a Sub Flow with an input variable of type Array.String and it's named 'pcname'. If I test the flow and just type a name in there it works fine. However, when I use the Code Snippet and try to pass a string variable (converted to an array)...

Question

Display Week Dates on x-axis instead of Week Number in Performance Analytics Dashboard

Required help on the below requirement @Ankur Bawiskar @Vasantharajan N @Ahmmed Ali As in Performance Analytics, is there a way to show the dates of weeks on an x-axis instead of the week number. As I had selected duration as 1 month but still it's n...

Question

Sharepoint online spoke - 401 - Invalid username/password combo

We are trying to set up the Sharepoint Online API (Spoke) but are having issues.We have followed all steps as described in the guide (Configure Microsoft SharePoint Online connection record) and we are getting the oauth token successfully.But when do...

Question

How to hide a particular choice (like "Closed") from the list view choice dropdown in ServiceNow?

I have a requirement to hide a specific choice (e.g., "Closed") from the list view choice dropdown in the Incident table, but only for ITIL users. I’m aware we can restrict updates using onCellEdit client scripts or before business rules, but here th...

Question

Error in declarative action "JSONObject["value"] not found."

I have created a declarative action "Assign to me" on sc_task table. This will visible when current logged in user is part of assignment group and if state of sc_task is open. This declarative action is working fine for some assignment group members....

Question

I want to show rich text label after template upload

Hi , I have one form where need to upload template and that template has factory id column so if factory id does not exist it should show factory id not found and that part is working correctly , i have done that using script include and that is no...

Question

Resolved! Import API - CSV - set the delimiter

Hi community,I'm actually facing an issue while trying to import a CSV file via Import Rest API.Indeed, the separator in my file is the semi column (";"), so when I import my file through Import REST API (sys_import.do), it doesn't recognize my separ...

Question

Resolved! Limit the number of records returned when using an encoded query string

I have a servicenow connector from a Copilot agent, but it is erroring due to the size of the returned data. I'd like to reduce the returned records to a manageable amount, but how can I do that? I already tried adding ^sysparm_record_count=10 to the...

Question

Duplicate user's associate tasks to merge

Hi All, We have observed that there are duplicate user records (sometimes more than three) with the same name in the system. However, only one of these users has a valid User ID, while the others do not.When opening a user's profile, we can see relat...

Question
Cost Management (ITSM)

Dynamically retrieving the approver user in ATF and impersonating them

Hello community — I'm facing an issue with ATF impersonation and hope someone can point out what I might be missing.Environment & contextI have an ATF test where:Step 36 is a Record Query that successfully returns a sysapproval_approver record (I can...

Question

How to prevent Discovery to update few CIs?

I have few windows CIs who are active and working in the data center but due to some reason, we want to set them to retired in ServiceNow CMDB. We dont want Discovery to touch those retired CIs. Is it possible? PS - I thought of using identification ...

Question

Unwinding Connected Content Management on Topic Pages

On a current project, we're defining how portal content will be set up and displayed. There is concern with how much effort would go into managing all of this. What a coincidence! There is a new tool available in the July 2025 release that helps mana...

blog

CMDB workspace

In the CMDB workspace there is MY work , in that i have to edit the Open tasks table name or i have to add new table next to it , please help me how to proceed with it, if found this table sn_cmdb_ws_imp_action_card_config here i can able to edit fil...

Question

Embedding Power BI in a portal page

We were looking at the possibility of embedding a Power BI dashboard or report into a Service Portal. There is some information on this from Microsoft here the outlines putting these types of reports into portals. Ultimately this article shows that P...

blog