ServiceNow Community

Alert rule enrichment regex guide

Hello, I am trying to figure out how to extract specific data from a serialized json string within the additional info field. The only thing I've been able to do so far is use (.....)*. to extract speficied text by positioning, but this is extremely...

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ITIL User Work Notes not committed to incident on initial save

Hello! Has anyone else come across the issue where one of your Service Desk or someone in SOW saves a new incident after filling out the required fields, including the work notes, and the work notes do not get saved to the ticket? I have one particul...

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How to write the script for attached the file in workspace in popup window in sow workspace

I want to write the workspace client script ( pop up window ) for upload new version behavior it is just like the attachment functionalities as shown in screen shot in sow workspace . Could you please help me on this.

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Build a Risk Assessment Report

Hi Everyone, We need help creating a Compliance Risk Assessment report using a Database View, with an Excel export from list/table view. Requirement Pull Risk & Risk Assessment data , Risk Number, Risk, Assessment Number, Methodology, Assessable Enti...

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Default Third-party Risk Scoring rule

Can we edit the Default scoring rule. I am unable to edit the record even if i am in right Application scope.

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Certifications

Hi Team,Any one please help me here.I recently moved to a new company and merged my ServiceNow Now Learning work email with my personal email ID. My certifications are not showing, and the delta exam links are also missing.Kindly assist in resolving ...

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CSA question

A new employee joins the IT deployment and needs to perform work assigned to Network and Hardware groups. How would you set up their access?A. Add User Account to IT KnowledgebaseB. Add User Account to ACLC. Add User Account to Hardware groupD. Add U...

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Creating an AI agent

Hi, EveryoneI am a newcomer to ServiceNow, I want to create an AI Agent. Kindly if someone can guide me on- what kind of license is required and- what other prerequisites and- how much it will cost on monthly or yearly basis. Appreciate your response...

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Licensing clarification – CSM Case extension

Hello,I hope you are doing well.We are currently reviewing a design decision in our Customer Service Management (CSM) implementation and would like to confirm the licensing implications to ensure compliance and proper documentation.Licensing contextO...

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I have passed CAD exam online and passed but not reflecting in portal.

I completed and passed the CAD exam on 9th January 2026, but the achievement is still not updated in my learning portal. I have already created a ServiceNow case, but I have not received any update or response so far.Details:Certification: CAD Certif...

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Need to assist for lab.

Hiii all , I am new here so i need to know how we can access the lab and all requirement to study and practice.

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ServiceNow Administration Fundamentals (Xanadu) - Issue with lab 3.2.1

Hi everyone, in the form builder I'm unable to drag the "Pilot" field under the "configuration item" field, I did this lab in a previous time, but I believe I lost the instance and now in my new instance (I did all the previous labs) I just can't mov...

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Lab 4.2.1 Create Access Control

hi,i have a question wrt the steps to Establish ACL Rules for the Incident table for Lab 4.2.1 in SNAA Course. i have tested these lab steps on both Xanadu and Zurich instances and both yielded the same results. after following all the steps to creat...

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Resolved! Type and Order of BRs

I want to make sure , I'm not missing something that is obvious. I have a scoped app that has 4 business rules, Script is correct on these. Its only become issue based on type of BRs and I want all of them work in Sync by setting them to correct typ...

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unable to see any changes on Incident table

function onSubmit() { var knowledgeFlag = g_form.getValue('knowledge'); var knowledgeArticle = g_form.getValue('knowledge_article'); if (knowledgeFlag === 'true' && knowledgeArticle.trim() === '') { alert('Please select a before submi...

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