Test data pattern anonymization of data privacy is not working in test
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05-14-2026 11:02 PM
we installed and configured data privacy in Dev with data channel now assist.
Its working in Dev but not in test.
Any suggestions or plugins we need to install/ update ?
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05-15-2026 01:00 AM
1. Ensure all Data Privacy and Now Assist plugins are installed in the Test instance. Compare Plugin installed in Test with Dev.
2. Just validate the Role and configuration set in Test (compare with Dev)
Configuring Data Privacy for Now Assist
Refer: https://www.youtube.com/watch?v=eKEX_rgy0MY&t=1s
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Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Is your Now Assist or AI Agent panel not loading in ServiceNow, even after upgrading plugins? Before you dive into troubleshooting or reinstalling things, check this one simple setting that might be the culprit. In this special Community Week episode of Did You Know?, MVP Paul Pradap Chandru walks