ServiceNow Community

Unable to See Pending approval task on esc portal

Hi EveryoneFacing one issue In my Development Instance i am unable see Pending approval my task on esc portal.Does anyone know how to resolve this Issue ? I am expecting like this

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Location field dont want to display hierarchical Value

How to resolve this issue in servicenow - There is one catalog item "Sotware request" in that there is one field "Office Location" pulled from the CMS Location table are deeply nested and often longCurrently, the dropdown does not handle these well ...

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Parent REQs need to be closed when the child RITMs are not open

I want to write a fix script to update the parent Req is open when child RITMs/Sctasks are not open (Cancelled, Closed incomplete, closed complete).

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"No results found" in resource filter in dispatcher workspace

Hi Community,I’m facing an issue with Dispatcher Workspace resource filters in Field Service Management.In Dispatcher Workspace, I’m unable to use the Agents and Skills filters. When I try to select skills, it shows “No results found”.

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Tokyo

Record producer meta is not working in ESC portal

Hello team,for global search in the ESC portal, I added some keywords in the Meta field of the record producer. For example, for the record producer named Flexible Work Arrangement, I added the following keywords in the Meta field: flexible work arra...

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Comments and worknote field on service operations workspace is not clearing

Comments and worknote field on service operations workspace is not clearing. When i add any test in comments and work note in SOW. click on save it is adding that comment in ticket but also the text is not getting clear in comments and work note fiel...

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How to restrict to trigger Out Of The Box notification

Hello team I have created some custom notifications for a custom HR service. However, when I create a request or case, some additional out-of-the-box (OOTB) notifications are also triggered. I have already defined all the trigger conditions as per m...

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Hide the ‘New’ button for related lists when the HR case state is ‘Closed Complete’

In Employee Relations within HRSD in ServiceNow, in the HR Agent Workspace, if an HR case is in the ‘Closed Complete’ state, I want to automatically hide the ‘New’ button for all related lists, such as Interview, Involved Parties, Allegation, and Evi...

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After the state changes to Closed Complete, all corrective actions need to be verified.

In ServiceNow HRSD, under Employee Relations, if my HR case is marked as Closed Complete, I need to verify all corrective actions. If any corrective action is not in Complete status, the HR case cannot be closed, and we should display an error messag...

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Can i show template inside a variable

Hello All,I want to have a template where i will have some patient details.like name ,age,gender like these will be questions.and these questions even i can store in a table as well i have a custom table even i can reuse that if we need.My requiremen...

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Restrict Incident Date Selection ONE MONTH AGO

I have created a record producer with a variable called Incident Date, and I need to restrict users from selecting a date that is more than one month old. For example - if today’s date is 07-Dec-2025 and I select 06-Nov-2025 or any date before that, ...

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Opened for name populate in email body

I need to create a simple notification email script to display the ‘Opened for’ name in the notification body. The scenario is that I am creating a notification on an HR Task, and I want to show the ‘Opened for’ name from the case associated with thi...

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KB article configuration

Hello Community, This above article is created by publishing one policy . I have one requirnment i want to show valid from and valid to date of policy from that policy record in highlighted area of kb article . will you please help in configuring ...

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Default “Planned Outage” when creating Outage from Change Request

Hi Community, We have a requirement related to Outage creation from Change Request. Requirement:When an Outage record is created from a Change Request, the Type field should default to "Planned Outage". Current Behavior:When creating an outage from a...

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Resolved! Pattern execution on ACC - check-allow-list.json manage commands (powershell)

Hello, There is attached check-allow-list.json.zip file in KB1585764 which contains all possible commands to get application patterns working almost 1000 commands.There is not commented which pattern is using which command. I tried to just include co...

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Discovery