Track Activity Only When Clicking "Answer" Button on the Answer Screen

Hi Everyone,I have a question regarding how activity entries are recorded on the Answer screen in ServiceNow.Currently, there are two buttons available:UpdateAnswer Both buttons are updating the form, which causes entries to appear in the Activity se...

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Is it possible to update the default filter in CSM workspace

Hi Everyone,Is it possible to change the default filter in CSM workspace and if it is possible in there any documentation or instruction on how we can change it.  Thanks in advance

• Question

Invalid reference in Catalog field of Record Producer (Scoped Application)

Hi everyone,I’m working in a Scoped Application and creating a Record Producer.When I try to select a Catalog under the Accessibility tab, it shows “Invalid reference”. Even the existing catalogs are not visible.  I have already checked: 1. The catal...

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Reference Qualifier Not Working in Scoped App for Filtering Division Field Based on Logged-in User

Hi Community, I’m working in a custom scoped application and need help with a reference qualifier issue.Requirement:I have a Training Budget table with a reference field called division, which points to a division table which is extended from Departm...

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When agent comment on incident for few users Interactions are getting created

Hi Community, We are facing an issue, in few cases when agent comment on incident for few users Interactions are getting created. Interactions are assigned to "Virtual Agent" user with empty Short Description. We observed that Conversation record is ...

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Some New widgets were not created in the target instance once applied the update set.

why Some of new widgets were not created in the target instance once applied the update set in target instance.

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ServiceNow Things to Know 7: You shouldn't mix Update Set and App Repo deployment methods for an App

When you create a Scoped Application there are basically 2 ways to deploy it for a customer - Publish to Application Repository or use the Publish to Update set UI action. If you publish to the Application Repository (App Repo) then any connected ins...

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Not display the same values in list collector

Hello Everyone,I have two variables with A and B, both are list collectors and getting the data from the same tableIn the table I have the data like this -Name                      shortdescription   Active    VariableAdvertisement        ABC        ...

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unable to place filter in dashboard

Hi Team , I am creating  a filter as assignment group in platform analytics dashboard , however when tried to place on in line of filters its not placing there ,Is there any limitations do we have ?can someone please help me with it .much appreciated...

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Zurich Release – MFA Is Now Mandatory

The Zurich release of ServiceNow has introduced an important change that impacts every user: Multi-Factor Authentication (MFA) is now built-in and mandatory.For a long time, MFA has been recommended as a best practice to secure accounts. But with Zur...

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ITSM Request Not closing when the attached RITM is closed

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Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

  It’s here! The air is crisp, and our keyboards are ready. Hacktoberfest is back, and this year is special.    CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY!    This marks the 9th year that the ServiceNow community has participated in DigitalOcea...

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SCCM Service Graph Connector

Hello Experts,Setting up for SCCM service Graph. It gives below error : we are using different PORT rather than default.      Thanks 

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Return / share a map-like object from a custom action

I have a custom action that creates a map-like object (as in {'a': 'Alpha', 'b': 'Bravo', 'c': 'Charlie', ...}) with a variable number of elements, which I would like to store in a flow variable and share to subsequent steps. When I try to return the...

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Change model transition with new custom state not reflecting

I have created a new state choice in change management in order to have it in specific for emergency changes. Since we use change models, I configured it to the change model transitions. But when I create a change and do state transition, the newly c...

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