[Article] How to Create a Report in ServiceNow (2025)

How to Create a Report in ServiceNow: Step-by-Step Guide for 2025If you want to stand out as a ServiceNow admin or developer, there's a simple move that makes a big difference: learning to build ServiceNow reports. Reports turn your mountain of raw d...

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Adding AI Summary Card to a CSM Case form in UI Builder

We have recently installed Now Assist for CSM and used the OOB skill for Case Summarization.This works great in Core UI, but because (I am assuming) we have quite a heavily customised CSM Workspace Case page, the Summarize Case button isn't appearing...

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How to hide approve button based on role in service portal

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I am not sure why script include is not working

To get email based on the caller field. function onChange(control, oldValue, newValue, isLoading, isTemplate) {var name = g_form.getValue('caller_id');var gh = new GlideAjax('getEmail');gh.addParam('sysparm_user', 'getEmail');gh.addParam('sysparm_use...

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hide New button based on some condition in related links

Here is snap in this snap the highlighted New button hide based on condition.condition 1 : if user had admin, can able to see the new buttoncondition 2: the highlited, managed by group member -  who has any one part of that group member also able to ...

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Networking fundamentals required for ITOM

Hi folks,Which networking fundamentals are essential before starting in IT Operations Management (ITOM)?

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AI Agent testing, stuck without output. Agent is not working either.

 Any ideas? all plug-ins are up to date and instance is on the latest patch of Yoko 

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Possibility to Merging Multiple Demands into a Single Demand

In Strategic Portfolio Management, can we merge multiple demands into one single demand? For example, if we have 10 demands, is it possible to bring them all together into one, along with their tasks, cost plans, resources, and other related data ?, ...

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• Demand Management

Font change in employee center

I want to change my employee center font in the "Gill Sans Nova" But its not present OOB.so how can we change the font. 

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QR code on ServiceNow now mobile apps

This application generates QR code based on the logged in user's email.   1. This application contains widget, which is called on now mobile through /mesp portal. 2. The widget has instance options which allow the developers to generate QR code based...

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• Walk-Up Experience

CRM - One Click Showcase - Sell, Fulfill & Service using AI (Yokohama) - pre-demo steps guide

Hi!  Is there anyone who has installed CRM - One Click Showcase - Sell, Fulfill & Service using AI (Yokohama) and could provide me with a copy of the pre-demo steps guide? When trying to download it I'm redirected to the old demohub login page which ...

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ServiceNow Tacton CPQ Integration

Has anyone worked on ServiceNow Tacton CPQ integration? Any idea what procedure need to follow?

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Call script include to a Reference field in a variable set

I have a Business Service Field i want to filter using a call to a script include. Yes this could be done user simple but this is a small sample to a bigger issue. Im having issues calling to a script include from a reference qualifer variable in a v...

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