ServiceNow Community

RAM (Risk Assessment Methodology) A Simplified Practical Guide!

Hello Community, Have you worked with Advanced Risk in ServiceNow IRM? If yes, you may have come across a configuration/feature called Risk Assessment Methodology (RAM) and wondered what exactly is this, and why do I need it, when I already have ...

Article

Ui Action button is not working in UI native

Hi Team, I have one Reject button created in UI action, this button is working in workspace but same button is not working in native View.. It is throwing undefined onclick.. Shared the screenshot below. Please help me out.. Thanks,Manju

Question

Maintenance scheduled list view need to visible in calender view in zurich version

Hi I have tried in Maintenance scheduled list view in calender view but i didn't find anything, so I have created report using cmn_schedule_span this table but there i have only few fileds created and updated i didn't find scheduled date like when t...

Question
Change Management

Resolved! Script include Extension question

I want to ask some general questions regarding extending a pre-existing Script include. As an example, please refer to the hr_PortalUtil Script include. 1) Given that this script include is in the Employee Center Core scope, if I extend it, can I us...

Question

Should a BA be modelled to support a TMS/TMO?

I need some help to verify if my assumptions are correct as different sources are making different claims, especially regarding business applications. At my company we have a team that manages Azure accounts for the business. They have several offeri...

Question

Import the user data via transform map,Here i need to assign defaut password and provide roles

I want to Import the user data via transform map,Here i need to assign defaut password and provide roles to users

Question

Resolved! Using UI Action List Field Type

I have a need to add something clickable within a List View in Portal that will run something on the back-side. Possibly a UI Action. I have looked into using the undocumented field type of UI Action List. On my table I created a new text field an...

Question

Help text for questionnaire

Hi all,How can I add a help text for a questionnaire through survey designer if I want the help text hidden unless user wants to view it.

Question

ServiceNow Zurich New Features | Catalog Browse Component in UI Builder Deep Dive | UI Builder

Hello Everyone, ServiceNow Zurich Release is here! I’ve created a quick video walkthrough of one of the Zurich release features so you can see what’s new and how it can help your ServiceNow journey. Feature - Catalog Browse Component in UI B...

blog

Developer Instance Deleted yesterday, any way to recover it?

I went on vacation and didn't log into my dev instance for 10 days. The automated email says it was deleted yesterday, is it gone forever? I had built out some significant integrations.

Question

The Complete SAM Pro Renewal Lifecycle: Reconciliation, Reclamation & Remediation - End to End

The Five-Phase Lifecycle SAM Pro operates as a closed-loop engine. When properly configured, it continuously discovers what's deployed, matches it against what you own, identifies waste and compliance risk, drives action, and feeds that intelligenc...

Article

Average resolution time pa dashboard

Question

Resolved! Marking Active Install as False in cmdb_sam_sw_install table in SAM Pro.

Hello All, We have integrated Systrack application in ServiceNow to bring Software Installation details in cmdb_sam_sw_install table. And, it's creating a new record of Software installation every time in the table even in case of minor update also. ...

Question

Resolved! Do you use the "Reason" field on the sys_audit table?

Hi everyone, I was wondering if I could use the sys_audit.reason field to document why a field was updated for audit purposed.It is convenient to update via grRecord.update("The reason I am doing the update"); But after, I realize that this field doe...

Question

Resolved! Smart assessment questions showing as Skipped for conditionally visible questions

I have configured the smart assessment template and there are several conditionally visible questions on my assessment form. One issue i noticed is, these conditional questions are shown as Skipped ( as shown in the screenshot) when the conditions ar...

Question