ServiceNow Community

Instance Performance Monitor

Hello All, We would like to create a dashboard to monitor instance performance proactively Not using instance Observer.is it possible? if yes what are the tables and Metrix i can use to build that .? your insights would be most valuable. Thanks in a...

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Discovery error for cmdb_ci_db_mssql_instance credenditals

Hello folks, We have an issue where the discovery models are showing a mismatched discovered version. Additionally, the discovery is failing with the following error: "Please check cmdb_ci_db_mssql_instance credenditals and run discovery again!". Ple...

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Migration of Resource Plan to Resource assignment Issue

Hi Experts, We are testing the migration the migration of resource plan to resource assignment, after we click the 'Migrate resource plan' related link in Demand, nothing happens, resource assignment is not created and resource plan migration field i...

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Resolved! How to create Api with oauth so any other third party tool can consume

Hello All,I want to expose one api with one thirdpart tool but it should also have ouath as authenticaion method.How i should create this?Any idea @Ankur Bawiskar ?

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Resolved! Azure Cloud Discovery :Relationship between Cloud Service account and VM and Key Values

Please help me in understanding :Is there a way to directly establish a relationship between the VM and related Cloud Service Account? I could only see that the account id of the Cloud Service Account is a part of the Object Id of the VM and there is...

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Cloud Provisioning and Governance

Demand rating calaulation

I’m trying to understand how ServiceNow calculates the final rating value from user assessment responses in Strategic Portfolio Management.

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Resolved! Question about Views and View Rules

You know how in the header of a record/form, you can select which view to see the form in? How can I edit the choices of Views that a user can select based on their role? I understand that View Rules simply set the view based on role, but my requirem...

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clicking on new button in related list gives an alert : failed to execute action

In the service operations workspace, in related list - child incidents, related records tab, there is a new button.We have to customize the button in such a way that it opens a modal pop up with 3 options in the dropdown. Based on the user selection...

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Providing access via Integration

let say I am user having a admin access in instance A instance now I want admin access in instance B but I don't have user record there now from instance A can I able to create a user in instance B and provide him admin access through a catalog reque...

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I have a requirement in a Record Producer where I need to restrict a variable input to a maximum of

Hi All,I have a requirement in a Record Producer where I need to restrict a variable input to a maximum of 100 characters at the time of submission.The user should not be able to submit the record if the entered value exceeds 100 characters. I would ...

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Service Portal Form Layout

I have a requirement of displaying different sections on form on different stages of a lifecycle. Problem is OOB widget of form displays all the sections one below the other causing the form to become very long. Is there any other way to display thes...

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I want to know how to add a button to a Workspace using UI Builder.

Right now, I edited an existing OOTB “Publish” UI Action and changed the settings (added a Workspace Form Button/Form Menu as shown in the screenshot).However, the button did not appear in the Workspace.Therefore, I tried using UI Builder, but I’m no...

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Discovery patterns

How can we create a discovery pattern that uses predefined REST message?

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Restoration of dentification rules

Can we restore the baseline Identification rules for CMDB classes or revert back to the baseline default ones?

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Hi All, Sidebar discussion record should open in workspace itself how to achieve that?

In any kind of servicenow workspace if we click on sidebar discussion for any record it will create a new discussion for that record but the record details were showing in a card layout if we click on that it will take us to native view instead of wo...

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