Need help to create an AI Agent

Sathwik1
Tera Guru

Friday - last edited Friday

I'm looking for some reference video/documentation related to AI Agent..

 

 If we are using AI Agent, then NOW ASSIST button will be visible at the right top of the page, so when we clicked on it.. a chatbox will open

 

"" when user searchs for something in natural language" it needs to relevant operation and bring the result..

 

Example:

Let's say if user types "Unable to access VPN", then it needs to check all tables like incidents, problems, change, knowledge articles... if those taasks are closed then solution for that problem(resoulution notes) and also sumamry based on all those articlles..

 

@Tanushree Maiti  @Ankur Bawiskar @Matthew_13 

 

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Rafael Batistot
Kilo Patron

Friday

Hi @Sathwik1 

 

This guide might help you 

 

https://www.servicenow.com/community/now-assist-articles/now-assist-in-ai-agents-resource-guide-upda...

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Tanushree Maiti
Kilo Patron

Friday

 

Hi @Sathwik1 

 

Please refer this links, see if it helps you:

 

Now Assist panel | Overview

 

Ref:

https://www.youtube.com/watch?v=08mnLa7Rb5E

https://www.youtube.com/watch?v=dM-kqR_ygn0

Comprehensive Resource List for Now Assist Implementations

AI Agent Practical Implementation: Lessons from the Field

Now Assist in AI Agents - Resource Guide [Updated February '26]

 

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
Getting started with ServiceNow Now Assist Agents - Part 1
Getting started with ServiceNow Now Assist Agents - Part 1
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In Part 1 of our 3-part series, we dive into the fundamentals of AI Agents and show how quickly they can start delivering real value-especially for IT and help desk teams. In this episode, we walk through a practical, real-world use case: reducing the flood of Tier 1 support tickets like "my ...
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AI agents streamline complex processes and resolve requests by analyzing problems in real time. When a user describes an issue, a workflow is triggered, and an orchestrator coordinates multiple agents to execute tasks like web searches. These agents adjust their actions dynamically and collaborate
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Sathwik1
Tera Guru
In response to Tanushree Maiti

yesterday

Thanks, my requirement is bit different...and I don't see any of those videos directing me to that ..

 

My requirement is... If I type some issue or something...it needs to check all the tables and find if there is any similar scenario existed..if exist and resolved..it needs to give that summary 

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