Hello CSM Implementers and Architects,
We’re kicking off something exciting—putting together a set of reference architectures for Customer Service Management!
To get started, we’re sharing our first artifact: the Customer Data Model diagram for B2B, which represents the Customer Foundation domain within the broader CSM landscape (spanning Customer, Product, Organization, and Customer Service domains).
Curious to hear your thoughts:
1. What stands out, and
2. Where do you think we can refine or go deeper?
3. Is this helpful?
Note: This is an early version shared specifically to gather your feedback and insights.
Curious to hear your thoughts—what stands out, and where do you think we can refine or go deeper?
Looking forward to your feedback!
Regards,
Sharath Lagisetty
