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Session Expired (401)

Hello there, we have periodic problems with session timeouts without a warning. I already checked the sys_property for session timeout and the timeleft property: The timeout happens like every 30 minutes without a warning for the timeleft.This ist ...

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Resolved! Reclamation Rule in SAM

Hello Team,I am new to the SAM (Software Asset Management) module and currently exploring reclamation rules. I want to ensure I understand the backend flow correctly.I noticed that there are two different tables related to software usage:samp_sw_usag...

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Getting Created date in the drop down of reference qualifier

We are filtering distribution channel and plant reference variable based on sales organization value. And showing the unique values in the drop down. Drop down records are coming correctly but i am getting the Created date instead of distribution cha...

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After Upgrade, when we opening Incident it is showing error

Hi Team, We have upgrade to Zurich, After upgrade when user is opening Incident in SOW from Dashboard it is shwoing below error message. User is able to view incident from native View and in Global searcch also it is working. In SOW under My Inciden...

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For each loop to check group approval in flow designer

Hi All, I have a requirement to review the group annually, if group has no manager or manager is inactive, we need to trigger approval to "admin" group, if anyone from this group is rejected, then deactivate that group, if approved keep it active, if...

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Variable set is visible on RITM when I have used UI policy to disable it on RITM and catalog Item

Hi Team , I have created an maintain item , where I have used an variable type (yes/No), where if the value is yes the variable set should populated on portal and other wise the variable set won't populate on portal or on RITM . However used an UI p...

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REcord producer How to display Multi row variable set data values in the description of the request

Hi Team, my code is not working and not getting MRVS values in the description of the request using REcord producer Script, could you please review the below code and correct as priority. Code: (function() { var desStr = ""; // Build Description ...

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missed relation etween dashboards and reports

while migrating in instance the dashboards are not captured the reports. but the the update set has both reports and dashboards configuration. how to resolve the issue.

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Is it possible to add "Side Heading" for check list items?

We had around 8 checklist, for 4 checklist I want to add one side heading, and similar for next 4, is it possible to add? what is the best way to add it

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How to find AI agent updated history

Hi, I have created a agentic workflow for HRSD for benefits where we can update a medical policy for an employee.After the flow runs we can see the flow work well and field is updated but in the history we are unable to recognize who updated it. It s...

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Unable to install plugins via run-node-script.sh on on-prem instance (TranspilerEngine failure)

Hello,I am trying to install plugins (specifically i18n French) on an on-premise ServiceNow instance using the CLI tool `run-node-script.sh`.Here is the script I am using:---var plugins = [];plugins.push('com.snc.i18n.french');var main = new GlideMul...

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BLOG : DeleteRecord() vs DeleteMultiple()

deleteRecord() and deleteMultiple() are GlideRecord methods in ServiceNow for deleting records from tables. The first targets a single record, while the second handles bulk deletion based on query conditionsDeleteRecord():deleteRecord() performs to d...

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Why ServiceNow Governance Matters

Why ServiceNow Governance MattersMany organizations treat ServiceNow as a tool rather than a strategic enterprise platform. The result is fragmented implementations, inconsistent standards, and slow decision-making. ServiceNow governance solves this ...

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Help with System properties.

Hi Team, I have a system properties in Custom scope A. And there is scripted rest API in Custom scope B. I am trying to update the system property but, unable to update it. Error 1. MessageAccess to api 'put(sys_properties.value)' from scope 'custom...

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I am unable select the related record variable or table when try to update the record in flow desig

I am trying to update the record in the flow designer, but it is not allowing me to update the record through data piller and the option is not showing. I have triggered correctly in the trigger step. But it is showing the error like below.Can anyone...

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