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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by jordancbaron Stirring Things Up: September's Community Cafe Welcome to the September Community Cafe! We may be a little late pouring this month... Read More Posted by jordancbaron CreatorCon is Coming to World Forum Chicago! Hey, ServiceNow Community! Clear your calendar for September 18, 2025. You won’t wa... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by jordancbaron Register for TechNow, Live Code, and More: July’s Community Cafe For over a year, the C... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More Posted by jordancbaron Missed Knowledge and CreatorCon 2025? Here’s How to Catch Up Missed Knowledge and C... Read More Posted by ServiceNow From bold ideas to bold transformation: a Knowledge 2025 customer success recap Keep the Knowledge 202... Read More Posted by Earl Duque Yokohama Content Archive Your Yokohama release is here! The Developer Advocate content is being done differe... Read More Posted by Kristy Merriam Playbook Localization in Yokohama: Making Global Workflows Effortless Playbook Localization ... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Selva Arun Specialist Understanding the "Archive Unique Certificates" Table in ServiceNow Certificate Management Issue Description Whil... Read More Selva Arun Specialist Knowledge Article: Supplemental Guide to Nutanix Acropolis Discovery in ServiceNow Overview This knowledg... Read More Selva Arun Specialist ServiceNow SQL Server Discovery Troubleshooting: The Hidden TCP Port Issue!! Summary: This knowledg... Read More Selva Arun Specialist Can we apply CMDB DATA Manager policies on the Non CMDB CI table? Hi Community, I have a... Read More Rampriya-S Specialist Auto-Label Blocked Stories in Agile Visual Task Board (VTB) Hi everyone, When work... Read More Selva Arun Specialist Understanding WAP and WLC Discovery in ServiceNow: A Real-World Investigation When 500 Access Points... Read More Selva Arun Specialist Manual Certificate CI Creation in ServiceNow!! Manual Certificate Configuration Item Creation in ServiceNow A Complete Guide for S... Read More Rampriya-S Specialist Zurich Release: New Products, Smarter Building Zurich Release: New Products, Smarter Building Thought Yokohama was the grand final... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online (WILL BE RESCHEDULED) Platform Owners Roundtable: Day in the Life of a Platform Owner Hosted by Tanvi A Gokhale 25 Sep, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: Process Mining Office Hours Hosted by Lolita Honkpo 25 Sep, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: Process Mining Office Hours Hosted by Lolita Honkpo 25 Sep, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: What's New in the Zurich Release for Sales and Order Management Hosted by Lolita Honkpo 25 Sep, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: What's New in the Zurich Release for Sales and Order Management Hosted by Lolita Honkpo 25 Sep, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: What's New in the Zurich Release for Sales and Order Management Hosted by Lolita Honkpo 25 Sep, 2025 08:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

How to build a report 1st handled the ticket user when incident is created

Hi Community, I need to build a report for the ServiceDesk team that identifies, for each incident, which team member first responded by making an update—such as changing the ticket state or modifying the assignment group. I know we can track changes...

  • Question
  • Incident Management

Test user not able to login into Now Agent Mobile

Hi,I've installed now agent app and login using our QA instance. I noticed that when an incident is created from the agent app, both info message and notification will be created. But the info message is getting created and the notification is not ge...

  • Question

change request

answer = {    // Configure policy inputs here    u_svp_approval_mandatory : false,    u_svp_no_vp : false};var svp_approval_required = false;var svp_no_vp_required = false;var gr_conflict = new GlideRecord('conflict');gr_conflict.addEncodedQuery("cha...

  • Question

help Icon

Hi I'm trying to place help icon beside the urgency filed in incident form but it is coming on left side of the filed when using onload client script it is displaying on the left sidewhen using glide.ui.accesiblity.accesible..tootipks it is applying ...

  • Question

Regarding the form header in security incident record

 we want to remove create outage and calculate severity  from the security incident form header like in the picture below but we were not getting the result as expected  Please provide any solution for this -TIA  

  • Question

Reference qualifier behavior in RITM form

Hello All,I need to clarify a configuration on Service catalog.Variable (A) is showing drop down options from reference qualifier and based on selection another variable (B) shows choices. The configuration works good while the catalog is on portal. ...

  • Question

Pulling email body text into fields on a form

I've been doing some digging and trying to find an answer to this - I've found various different questions/articles that are marked as correct and working. However, they do not work for me as I get an error when trying to create the record stating 'E...

  • Question

IRE

What is derived in Reconciliation rule ?

  • Question

Regarding the shift handover record user group

Hi,we want to add multiple user groups for the shift handover record but only one group is coming as part of admin role, any solution on how to configure multiple groups for user group field in shift handover group -TIA

  • Question

Combining the TPRM Portal with the CSM Portal

Hello ServiceNow Community,I hope this message finds you well. I am reaching out to discuss a topic around a servicenow instance that needs both the csm and tprm portal working on their instance and allowing the same external user to access both port...

  • Question
  • Integrated Risk Management (IRM)
  • Vendor Risk Management
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Announcements

Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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