SLA

Hello everyone,When the assignment group changes, I want the current SLA to stop and a new SLA to start for the new assignment group. This will help track the time each support group spends on the incident. Could anyone please guide me on how to achi...

• Question

Can I use gradient colors in Now Mobile theming?

I’m currently working on Now Mobile app theming and exploring customization options using the Theme Builder.Right now, I see options to define Primary, Secondary, and other theme colors — but each only accepts a single color value.Is there any way to...

• Question

How to delete duplicate catalog item draft

Hi all, I need to delete duplicate catalog item draft. I need to only keep last created. There is one question 'Jira ID'  where I am getting unique value from Jira, Based on that question's value I have do the glide aggregate count. If the count is g...

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IRE

How to check the discovery source for a Hardware Model .Is it the cmdb_ci_computer table or the alm_asset to search the discovery source for some specific series of laptop ?How to check the IRE rules for these models to see if they validate the exist...

• Question

i want to add a macro in the sow incident form

i have created a macro and its coming in the native view.but sow view in the native views its coming but sow workspace its not coming

• Question

platform analytics dashboard pa indicator breakdowns

Need Help: Breakdown Mapping for Integer Field (Category) on Case Table for CSAT Surveys Hi everyone, I'm working on setting up indicator breakdowns for "CSAT surveys sent", and I've run into a challenge with a specific field type. My Goal: I n...

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• Customer Service Management
• Reporting and Analytics

Incident Overdue Notification

 Hi Community, I need to automate an "Incident Response Overdue Reminder" email when an incident's due date is today or in the past and the state is not Resolved or Closed; I have already created the notification and the event (incident.overdue.remin...

• Question

CMDB Simulator Task 09: Configure Reconciliation Rule

I have been working through the self-paced CMDB Fundamentals course on NowLearning, I am stuck on the Configure the CMDB Simulator (Rome) > Task 09: Configure Reconciliation Rule. It appears i may not be understanding something simple or there just i...

• Question

"Default" in Data Range for Time Series data visualization

Hello,in Xanadu (soon in Yokohama), when I configure a Data Viz of type Column (Indicator based Data Source), if in Data Range I set:- unflagged Show maximum range- unflagged Set absolute period- flagged Allow change data range- flagged Show range pi...

• Question
• Data Visualization
• Time Series
• Xanadu

How the related search results works in the incident form.

• Question

I want to update a incident category without increased count in updates field

Hi,I wrote this code, but updates increased. Kindly help. var gr = new GlideRecord('incident'); gr.addQuery('number', 'INC0007001'); gr.query(); if(gr.next()){ gr.category = 'network'; gr.autoSysFields(true); gr.update(); } gs.addInfoMessage('the ...

• Question

Now Assist Skill KitのRun test実行不可について

Now Assist Skill Kitでカスタムスキルを作成し、プロンプトを作成し、テスト実行（Run test）ボタンを押下後、本日から何も反応がない状態となりました。（昨日までは、正常／異常に関わらず、Run testの結果画面が表示されていました） カスタムスキルは公開済み（Publish済み）、アシスト数の上限に達していないことは確認しました。 何かお分かりの方いますでしょうか？情報に不足がありましたら、お知らせください。---I created a custom skill usin...

• Question

Watch field is not showing when right-clicking on the field.

I want to know what causes a field to be read-only by using field watching, but when I right-click on the field, the option doesn’t appear. How can I make it show? Thanks.

• Question