To limit the PA widgets on Service Portal

trangdan106
Tera Contributor

Hello everyone,

I have a PA widget and I have it implemented on the Service Portal using the OOTB Platform Analytics widget.

I'm now having problem about limiting the PA widgets/reports access. I have set the OOTH service portal widget public but I have set access control restrictions on the PA indicators that users should have the "snc_internal" role:

trangdan106_0-1783651524598.png

However, the users without said role and have access to service portal, can still view the PA widgets/reports on the service portal.

 

Based on this, the PA widgets should fllow the PA indicators' access controls:

Performance Analytics widgets • Australia Platform Analytics • Docs | ServiceNow

I've also check the ACL and make sure the user doesn't have any roles that can allow access to PA indicators and PA widgets.

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