After the Australia upgrade, we are unable to share dashboards with other team members. We are encou

[harshal001]

Hi,

I am getting issue while sharing the dashboard to other as you see in attached image. Even I have admin role and, also owner of the dashboard is not able to share that dashboard. anyone has idea how should i resolved this. Also, the person which I was sharing they all have appropriate role and access.

Please refer attached image. Guide me....Thank You.

[Tanushree Maiti]

Hi @harshal001 

Its a known issue as per https://www.servicenow.com/docs/r/release-notes/australia-all-other-fixes.html

Analytics Data API

PRB1967291

After an upgrade, Platform Analytics reports and dashboards aren't able to viewed by users

Analytics Data API

PRB1967291

After an upgrade, Platform Analytics reports and dashboards aren't able to viewed by users

Refer: KB1578131 Platform Analytics Migration Center guidelines and troubleshooting  

            Migrate dashboards that you own 

You can run the migration manually using the Platform Analytics Migration Center. This allows you to migrate all artifacts at once or selectively upgrade specific Core UI dashboards.

Also check KB: KB3042630 Non‑admin report users lose sharing options on CoreUI reports after upgrade to Australia 

KB1578131 Platform Analytics Migration Center guidelines and troubleshooting 

https://www.youtube.com/watch?v=OA2mWEIEhuI

Platform Analytics Migration Center 

 Analytics, Intelligence, and Reporting release notes 

https://www.frox.ch/en/newsroom/blog-articles/servicenow-platform-analytics-reports-dashboard/

https://www.linkedin.com/posts/soerenmaucher_take-action-by-march-2026-heres-what-activity-731632415...

Refer this article:  Important Update on Legacy Reporting and Analytics with Australia Release

Due to customer feedback requesting additional time to prepare and review legacy content, Servicenow has extended to the time where may continue to create new Core UI reports, dashboards, etc. through the end of 2027.

[harshal001]

@Tanushree Maiti  Dashboard is migrated because i have admin role i am able too see dashboard only non-admin role not able to see it. End users have role like report_user, report_admin, dashboard_admin etc role but still they are not able to see it.

[Tanushree Maiti]

Hi @harshal001 

Check these KB

KB0656248 After sharing a Performance Analytics dashboard with a user, that user can still not acces... 

KB0782092 Dashboard not available for users with role even though dashboard has that role assigned i...