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2 hours ago
Whether you're building a business case, briefing a stakeholder, or just want to see the full picture of how ServiceNow shows up in the accessibility and globalization conversation, this is your single source of truth. Below, you'll find every piece of public-facing media, industry coverage, and podcast appearances related to ServiceNow's Accessibility (A11y) and Globalization (G11n) work over the past several years — all in one place.
Press Releases & Wire Coverage
ServiceNow Creates Center of Excellence for Accessibility (January 2022) Official announcement of the A11y Center of Excellence and the appointment of Eamon McErlean as VP and Global Head of Accessibility.
GAAD Foundation Launches AIMAC with ServiceNow (May 2025) The AI Model Accessibility Checker (AIMAC), an open-source tool co-developed by GAAD co-founder Joe Devon and ServiceNow VP Eamon McErlean, was announced on Global Accessibility Awareness Day 2025.
Media & Third-Party Coverage
CNET: "From Novelty to Necessity: How AI Could Open Up a World of Accessibility for Everyone " Feature exploring AI's potential to transform accessibility, with ServiceNow included.
Reuters: ServiceNow Wins Best Use of AI for Accessibility at the Netty Awards Wire coverage of the 2025 Netty Award win for Voice Input for Now Assist.
Curb Cuts: "AIMAC Founders Joe Devon, Eamon McErlean Talk First Round of Results" (January 2026) In-depth interview with both AIMAC co-founders covering the first benchmark results and what they mean for AI-generated code accessibility.
Microsoft Inside Track Blog: "Tackling Accessibility: How Microsoft and ServiceNow Are Building More Accessible and Inclusive Experiences" (2025) Joint case story on the Microsoft × ServiceNow accessibility partnership, covering how the two companies collaborated to remediate and embed accessibility across 15+ internal experiences.
Manila Times: "ServiceNow Wins Best Use of AI for Accessibility at the Netty Awards" (December 2025) Syndicated coverage of the Netty Award for Voice Input for Now Assist, including usability testing data (41% faster task completion, 47% higher usability scores).
2UrbanGirls: "ServiceNow's Voice Input for Now Assist Is Redefining Accessible AI in the Enterprise" (December 2025) Feature on Voice Input's Inclusive by Design approach and how accessibility drives enterprise innovation.
TechStock²: ServiceNow Stock Analysis (December 2025) Financial/analyst coverage tying the Netty Award and AI accessibility wins to ServiceNow's business value and competitive moat.
AbilityNet Tech4Good Awards: ServiceNow Finalist (2023) ServiceNow recognized as a finalist in the Tech4Good Accessibility category for its accessibility assessment approach for SaaS tools.
Techstrong TV: Eamon McErlean Interview on the Center of Excellence for Accessibility (2022) Video interview covering the A11y Center of Excellence launch and ServiceNow's inclusive design vision.
MultiLingual Magazine: "Writing the Playbook on Globalization Strategy" (January 2022) Feature on the GILT Forum's Globalization Strategy Playbook, led by Lyena Solomon of ServiceNow and a task force of 12 industry leaders.
MultiLingual Magazine: "Q&A with Globalization Leader Lyena Solomon" (2023) Follow-up interview with Lyena on the playbook's strategic framework and how globalization strategy should flow from company strategy.
Medium / The Functional Technologist: "How ServiceNow Supports Accessibility for Individuals with Disabilities" (November 2024) Overview of ServiceNow's inclusive design approach, WCAG conformance, and accessibility features.
Blogs
ServiceNow Blog: "Accessibility Center Strengthens Inclusion" (January 2022) Companion blog post for the Center of Excellence announcement.
Workflow Magazine: "Make Space for All: Digital Accessibility Benefits Everyone" (June 2022) Eamon McErlean byline on why accessible technology is a business imperative, not just a compliance requirement.
ServiceNow Blog: "Building an Inclusive AI Future" (March 2025) Covers the Yokohama release accessibility features including Voice Input, Text Adjust, and ServiceNow's Disability:IN recognition.
Community: "Less Screen. More Signal: How AI Is Changing What Accessibility Looks Like in the Enterprise" (March 2026) Thought leadership article exploring the curb cut effect, AI-powered accessibility features, and the business case for inclusive design.
Podcasts & Video
Accessibility and Gen AI Podcast (ongoing) Co-hosted by ServiceNow VP Eamon McErlean and GAAD co-founder Joe Devon. Interviews industry leaders across accessibility, AI, and assistive technology.
Splendid Group Podcast: "Could Accessibiiltiy Accelerate Your Marketing Career?" (April 2026) Deep-dive podcast interview with Dr. Alaina Beaver (Global Head of Accessibility Customer Engagement) and Aileen Hackett (Director of Accessibility Product Management) on embedding accessibility into product development, the business case for inclusive design, the "retirement cliff" driving government modernization, and how accessibility expertise can accelerate a marketing career.
ServiceNow Insights: "New Accessibility Tools and Updates" with Dr. Alaina Beaver (September 2025) Dr. Beaver covers WCAG 2.2 AA conformance, the transition from 2.1 to 2.2, global legislation, Voice Input for Now Assist, Text Adjust, and the AIMAC tool.
ServiceNow Insights: Usability & Accessibility in Enterprise Software with Aileen Hackett & Pratik Contractor (2025) Deep dive into integrating usability and accessibility, featuring dark mode, keyboard shortcuts, AI-powered accessibility, and ethical considerations in AI design.
ServiceNow Insights: "Empathy in Action" with Eamon McErlean & Tony Morales (October 2024) Podcast exploring the role of empathy in accessibility, new ServiceNow initiatives, and the transformative role of AI in inclusive design.
ServiceNow Podcasts: Digital Accessibility & Compliance with Alaina Beaver & Tony Morales Two episodes featuring Alaina and Tony — one focused on conformance, legislation, and global standards; the other exploring the relationship between accessibility and DEI, internal accessibility initiatives, and why organizations should make it a strategic priority.
Global Ambitions Podcast: Lyena Solomon on the Globalization Strategy Playbook (2021) Lyena shares highlights from the playbook she co-led, covering data-driven globalization strategy and the business case for going global.
Global Ambitions Podcast: Aileen Hackett on Creating Inclusive Software (2023) Aileen Hackett, Director of Product Management for Accessibility at ServiceNow, discusses building accessible software and inclusive product development.
Customer Success Stories
RNIB (Royal National Institute of Blind People) How ServiceNow's accessibility features — including screen reader compatibility, keyboard navigation, and WCAG-conformant design — made the difference for a UK charity where 15% of employees are blind or partially sighted.
Mondelēz International ServiceNow helped Mondelēz employees answer HR questions on their own in 16 local languages.
Coca-Cola European Partners (CCEP) Out-of-the-box localization support across 13 countries to streamline shared services.
Siemens Global Business Services Using AI and automation across 11 worldwide locations, evolving from two departments into a multifunctional global resource.
Industry Publications & Open-Source Projects
Globalization Strategy Playbook (October 2021) Free, open-source playbook co-led by Lyena Solomon (ServiceNow) through the GILT Leaders Forum. A comprehensive guide for globalization and localization professionals on strategic thinking, data-driven decisions, and making the business case.
AIMAC — AI Model Accessibility Checker (May 2025) Open-source framework co-developed by GAAD Foundation and ServiceNow to evaluate how well LLMs generate accessible code.
Awards & Recognition
2026
- International Association of Universal Design (IAUD): Gold for Voice input for Now Assist
2025
- Netty Award: Best Use of AI for Accessibility: Voice Input for Now Assist
- GAADY Award (GAAD Foundation): Voice Input for Now Assist
- Anthem Silver Award: Best Use of Technology for Diversity, Equity, and Inclusion
- Inc. Best in Business List
- Brandon Hall Group: Technology Excellence Bronze Award
2024
- Digital Impact Awards: Gold in Best Digital Accessibility
- Fast Company: Best Places to Work for Innovators (Text Adjust feature)
- Fast Company: Diverse Innovators
- Disability:IN: Best Places to Work for Disability Inclusion
2023
- WorkTech Awards: Top 25
- AbilityNet Tech4Good Awards: Finalist
