Accessibility questions for vendors

[MJawili]

Beyond requesting an ACR, what should buyers know about a vendor's accessibility before signing? We pulled together questions worth asking during procurement:

1. Is your organization committed to conforming with WCAG 2.2 AA?
2. Are all interactive elements within your product/service fully operable using only a keyboard? Please describe how keyboard focus is managed and visually indicated. 
3. Does your product/service meet the WCAG Level AA color contrast ratio requirements, ensuring content is readable by individuals with low vision or color blindness?
4. Is your organization committed to conducting regular accessibility testing and remediation to address any issues that may arise during the product lifecycle? Indicate the types of accessibility testing utilized: (automated, manual, user testing with assistive technologies, none). Confirm the frequency of accessibility testing.
5. Does your organization have a documented accessibility policy that outlines your commitment to ongoing accessibility improvements and compliance with relevant standards? If publicly available, please provide a link to the policy and a link to the Accessibility Conformance Report (ACR/VPAT or equivalent documentation) for the product/service.
6. Does your company provide accessibility training to your software team?
7. How does your company involve individuals who use assistive technologies in their daily lives in the design, development, and testing phases of your products/services?
8. At what stages of your product development lifecycle (e.g., requirements gathering, design, development, testing, release) is accessibility explicitly considered and addressed?
9. If any aspects of your products/services do not conform to WCAG 2.2 AA, please provide a timeline and a roadmap detailing when conformance is expected to be achieved. If you believe that accessibility does not apply to your product, please provide a clear justification for this position.
10. Please provide the names and roles of individuals or teams specifically responsible for accessibility within your organization. How can we contact them to discuss accessibility-related matters?