ServiceNow Accessibility: Empowering Digital Inclusion & Transformation

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As industry thought leaders suggest: accessibility compliance is the floor, not the ceiling. At ServiceNow, we strive for “accessibility beyond compliance,” meaning that every update, feature, and innovation is developed with the goal of providing an equitable experience. This proactive approach means that accessibility is not an afterthought—it is built into the Platform and our products from the ground up. ServiceNow continuously updates its accessibility features, responding to community and customer feedback and leveraging the latest advancements in assistive technologies. This dynamic process ensures that the we remain not only compliant with global standards but also genuinely useful for users with disabilities.

ServiceNow has established a Center of Excellence for Accessibility to meet the needs of our customers across different teams and business uinits., demonstrating that accessibility is a priority at the highest levels of the organization. This strategic focus allows for a coordinated approach and nderscores our belief that accessible technology is essential to empowering every person and every organization.

Moreover, ServiceNow actively engages with its customers to better understand their accessibility needs. Our Accessibility Product Advisory Council (PAC) feedback plays a crucial role in driving improvements and ensuring that the platform evolves to meet diverse requirements. This open dialogue not only fosters trust and loyalty but also helps ServiceNow stay ahead of emerging accessibility challenges and trends. By listening to the voices of users, including those with disabilities, ServiceNow implements changes that make a tangible difference in people’s lives.

Accessibility is a fundamental part of ServiceNow’s DNA, alongside genaI, AI Agents, and security. It is about more than just compliance—it is about creating an inclusive environment that enables all users to be successful. With a comprehensive strategy that includes rigorous design guidelines, dedicated leadership, continuous community engagement, and a commitment to innovation, ServiceNow is leading the way in ensuring that its digital experiences are accessible to everyone. This dedication not only benefits users with disabilities but also enhances the overall usability and effectiveness of the platform, ultimately driving greater value for customers across the board.

If you're ready to be a part of that journey, join our A11y Community today to connect with passionate accessibility advocates dedicated to shaping inclusive digital experiences. Subscribe now to receive exclusive insights, best practices, and updates that empower you and your organization to drive innovation and transformation in the accessibility space.