Use PDIs? Take our 5-minute survey to help shape the PDI roadmap.

Event-Driven Notifications and Time Zone Configuration

alainadiponio
ServiceNow Employee

I have a customer with many custom Event-Driven Notifications. The customer operates primarily in Eastern Time (EST/ET), but the notifications are currently being triggered/displayed based on Pacific Time (PT).

 

We're trying to determine whether it's possible to update the time zone for specific Event-Driven Notifications without impacting other notifications in the instance.

 

Has anyone successfully configured different time zones at the individual Event-Driven Notification level, or are these notifications inheriting their time zone from a broader setting (instance, user, system property, etc.)?

 

Any guidance, best practices, or documentation would be greatly appreciated.

 

Thank you!

0 REPLIES 0