Hi everyone,
I'm facing an issue with Knowledge Feedback in ServiceNow.
When a user submits feedback on a Knowledge article, the timestamp shows the previous day's date, while the time is correct.
Our instance is mostly OOTB, and there are no customizations related to Knowledge Feedback or date/time.
I have already raised a case with ServiceNow Support. The support engineer suggested a few troubleshooting steps, and I followed all of them, but the issue still exists. As an ITSM Admin/ Developer, I don't think there is anything else I can configure to fix this.
Is this a valid issue to be handled by ServiceNow Support, or is there any admin-side configuration that I might be missing? Has anyone faced a similar issue?
Thanks in advance!
