How to delete all case data

jamierajan
Tera Contributor

9 hours ago

One of our accounts has now reached the end of its' contract and isn't being renewed. I need to remove all data related to this customer account from our ServiceNow instance. This includes account, contract, cases, case data including attachments and SLA information, customer contacts and SLA definitions. 

Is there an easy way of doing this without scripting, or can someone point me to a KB article showing how this is achieved please? 

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Dr Atul G- LNG
Tera Patron

9 hours ago

Hi @jamierajan 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0694151

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0963051

 

 

https://www.servicenow.com/community/itsm-forum/delete-data-when-the-user-no-longer-works-at-the-com...

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