KBA Updates (Revised_by/Modified_by) Tracking

[JordanA-KBA]

We are trying to track edits made to our Knowledge Articles and I cannot find the criteria what KBA changes impact the following fields:

Last Modified On 

Revised By

Is there a list anywhere that specifies this information or does anyone know what the criteria is (i.e. changing metadata, republishing, revalidating, changing the KB, etc.)? We are trying to track the update history of our KBAs but are not understanding how ServiceNow is capturing updates.

[Tanushree Maiti]

Hi @JordanA-KBA 

1. Check versioning from Knowledge Management FAQ

2. Article Versioning in ServiceNow Knowledge Management 

3.8 FAQs: Versioning in Knowledge Management

4.  Servicenow Documentation: Article versioning changes 

Versioning information available in the Knowledge Management Service Portal

Knowledge search results show the article number and the version number for each article.

Nota:

To display the article version number next to the article number in the search results, enable the glide.knowman.search.show_article_number property in the Knowledge Search Properties section of the Knowledge Management Properties page.

If you are accessing an article from the base system or knowledge service portals using the URL to a KB article, you must also include the article version number in the URL. For example, to access the KB0000005 knowledge article, instead of using the https://<instance name>/sp?id=kb_article&sys_id=KB0000005 as the URL, you must use https://<instance name>/sp?id=kb_article&sys_id=KB0000005%20V1.0 to view the article.

The article view page shows a version history section for articles that have been updated. This section includes the version numbers, date updated, and the name of the author or reviser.

• Click Latest version or the version number and current state to expand the version history section.
• Click the version number to open that particular version of the article.
• When viewing an outdated article, a message informs the user that a newer updated version is available. The message includes a link to the latest version.