The Article versioning feature in Knowledge Management allows knowledge contributors to create and maintain multiple versions of a knowledge article. They can create a new version of a knowledge article from an existing published version. This existing version can be either the latest published version or an older outdated version. All changes are stored in the new version of the article and the information in the existing article remains the same.
Over time we've seen several common questions come in when people are getting started with versioning in the KM module. To give you a starting point, I've documented these 8 frequently asked questions to get you all off the ground running.
8 FAQs: Versioning in Knowledge Management
1. How to enable versioning?
2.Checkout button is not seen on article even though the valid to date has not passed, why?
3. How do you edit latest version of article?
4. What does the script KBVersioningSNC do?
5. How do you get a the link to the latest version of the article regardless of which version the article is in?
6. Does Permalink point to draft or published version of the article?
7. Does kb usage show the total number of views for all versions of the article?
8. Who gets notified when a new version of the article is created?
To get answers to all these questions and more, refer to our Frequently Asked Questions on Versioning. To get started, see Versioning in KM in the product documentation.
