Knowledge Feedback timestamp showing previous day's date

[junjegowd12]

Hi everyone,

I'm facing an issue with Knowledge Feedback in ServiceNow.

When a user submits feedback on a Knowledge article, the timestamp shows the previous day's date, while the time is correct.

Our instance is mostly OOTB, and there are no customizations related to Knowledge Feedback or date/time.

I have already raised a case with ServiceNow Support. The support engineer suggested a few troubleshooting steps, and I followed all of them, but the issue still exists. As an ITSM Admin/ Developer, I don't think there is anything else I can configure to fix this.

Is this a valid issue to be handled by ServiceNow Support, or is there any admin-side configuration that I might be missing? Has anyone faced a similar issue?

Thanks in advance!

[Tanushree Maiti]

Hi @junjegowd12 

You are facing the timestamp issue with an out-of-the-box configuration attribute is for  time zone disparity. The timestamp logic is likely relying on the instance's primary time zone (typically UTC) instead of the user's localized time zone.

Probable fix:

• Instruct the affected users to navigate to My Profile and check their personal Time Zone setting
• Even after that if still issue persists, validate these date parameters in the KBViewModel script includes , it might be the case instead of  using gs.nowDateTime() , gs.now() has been used.
  
• Refer: KB0679554 Knowledge Publish workflow 'Knowledge - Publish Knowledge' is not setting correct date tim... 

Refer: https://www.servicenow.com/community/developer-forum/getlocaldate-always-prints-1-day-behind/m-p/177...

KB0714577 System and User Timezones in ServiceNow