Knowledge management authoring standards?

sherwinmartins
ServiceNow Employee

‎02-22-2026 01:07 AM

Knowledge management authoring standards?

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Dr Atul G- LNG
Tera Patron

‎02-22-2026 01:10 AM

https://www.servicenow.com/community/knowledge-managers/knowledge-article-management-guidelines/m-p/...

 

https://www.servicenow.com/community/knowledge-management-articles/best-practices-to-use-your-knowle...

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Dr. Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer


LinkedIn: https://www.linkedin.com/in/dratulgrover


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Aditya_hublikar
Giga Sage

‎02-22-2026 03:33 AM

Hello @sherwinmartins ,

 

Knowledge Management authoring standards :  are guidelines used to create clear, consistent, and high-quality knowledge articles. They define how content should be written, structured, categorized, and reviewed so that users can easily find, understand, and reuse information.

 

You can refer this thread :

https://www.servicenow.com/community/itsm-articles/servicenow-knowledge-management-how-to-create-a-k...

 

https://mynow.servicenow.com/now/best-practices/assets/knowledge-management-process-guide

 

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

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yashkamde
Giga Sage

‎02-22-2026 04:05 AM

Hello @sherwinmartins ,

 

As per my understanding, When creating and maintaining knowledge articles in ServiceNow, consistency and clarity are critical. Strong authoring standards ensure that knowledge is reusable, searchable, and user-friendly.

Also Emphasize to your team that authoring standards aren't just about formatting they're about making knowledge actionable and reusable. A well-written article should reduce repeat incidents, empower self-service, and improve overall support efficiency.

If my response helped mark as helpful and accept the solution.

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