New User PDI Australia Stuck - Initial Provisioning Failure & Login Controls Greyed Out

[P_Shiva]

Hello ServiceNow Team,

I am a brand-new user and just received my first Personal Developer Instance (PDI) on the Australia release. I have never logged into the system yet.

Right from the initial setup, I have been locked out by an "Invalid credentials" error. Additionally, all standard troubleshooting options on my Developer Portal dashboard are completely greyed out and unclickable.

My Instance URL / ID:  https://dev412468.service-now.com/login.do

Since I am a completely new user, there is absolutely no custom data or work on this instance.

Could an administrator please force a backend "Reset and Wipe Instance" or execute a manual "Reset Admin Password" on this specific instance? I just need a functional initial login string for this assigned server slot so I can begin my learning path.

Thank you for your help!

[Dr Atul G- LNG]

Hi @P_Shiva 

You can do the rest yourself as well — no admin login is required. Just log in to the developer site, and there you will get access to the required items.

[Tanushree Maiti]

Hi @P_Shiva 

• Log into the ServiceNow Developer Portal.
• Click your profile icon in the top-right corner and select Manage My Instance.
• Locate the Action or Actions (⚙️) dropdown menu.
• Choose Reset admin password (to get a new functional login string) or Reset and wipe instance (to restore the instance to an out-of-the-box state).
• Wait for the provisioning email

[P_Shiva]

Hi  Dr Atul G- LNG and Tanushree Maiti,

Thank you for your response.

I already attempted those solutions, but the buttons are inactive and remains unclickable.

[Tanushree Maiti]

Hi @P_Shiva 

• Log out from the application.
• Login using Incognito/InPrivate window of browser and try.