PDI Offline for Several Days – Need Recovery Help

23a3sa42d2
Kilo Explorer

yesterday

Hello ServiceNow Community,

My Personal Developer Instance (PDI), dev295422, has been showing Offline for several days.

The portal displays the message that my PDI is temporarily unavailable due to infrastructure maintenance.

I have tried refreshing the instance multiple times, but it remains Offline. Opening the instance URL also gives me a 502 Bad Gateway error.

I have an important learning project called Hostel360 - Smart Hostel Asset Management System in this instance. I created custom tables, Flow Designer automations, and issue classification logic, and I was preparing to build the dashboard.

Could someone please advise me on how to recover access to this PDI and whether my existing project data can be preserved?

I have not released or reset the instance.

Thank you for your help.

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abirakundu23
Giga Sage

3 hours ago

Hi @23a3sa42d2 ,

Nowadays, PDI-related issues is quite common among ServiceNow Community users.

 

I requested a new PDI 10 days ago and am currently on the waiting list, so there is no confirmed ETA for when the instance will be available.


You have to raise request for new PDI.

Please be patient and keep checking your email for a notification once your new instance is ready.


Please mark helpful & correct answer if its worthy for you.

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