Agent Chat Display the live chat estimated wait time

ritu_saluja
Tera Expert

‎06-26-2023 04:35 AM

My requirement is  to display the live chat wstimated wait time and if wait time is greater than 30 minutes display the following notice “Looks like your wait time is more than 30 minutes, click here if you’d like to log a request instead” Add the HR General request link.

 

Please help me on how can I achieve this

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1 REPLY 1

reshmakore
Tera Contributor

‎08-29-2024 12:23 AM

Hello,

 

Steps:

  1. Go to application navigator>Advance Work  Assignment>Settings>Queue.
  2. Open the Agent Chat Queue and set the target wait time & Max wait time.

reshmakore_1-1724916099726.png

 

Best Regards,

Reshma Kore.

 

 

 

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