Display more fields on Agent Assist Card

[poonamv]

How can we display more fields in agent assist card.

We have enabled Predictive Intelligence,so its showing 3 actions,Similar Incidents,Similar Open Incidents,Similar Resolved Incidents. So now we want to Configure Display Fields: We want to Add fields like Number, State, Resolution notes, and Confidence to the Agent Assist card for Similar Incidents and Similar Resolved Incidents search sources.

How to do it.

Thanks

[ifti122]

Hi @poonamv , check Configure Agent assist cards 

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

[Ankur Bawiskar]

@poonamv 

this link has info to do that

What is Agent Assist? 

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