Agent Chat-No agents available

[Laura Dale]

When all agents are busy and a new chat comes in the user is getting the message (no available agents).

We do not want VA Chat to display this message, we want the system to keep rotating through the agents until one is available and display a message to the user that all agents busy waiting for a live agent (something like that)

Any help would be appreciated.

Thank you.

[Community Alums]

Hi @Laura Dale,

Please deactivate the schedule Job : Chat work item time out.

Please mark my answer helpful and accept it as solution 

Thank you 

[Laura Dale]

The proposed solution to stop the scheduled job did not address the problem. Users still getting no agents available.

[Anurag Biswas]

Did you manage to resolve it?