Agent Chat, Routing, and Sidebar forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Functionality to pause Agent chat timeouts

Hello all,I have the following request to fulfill for the Agent chat: Agents should be able to pause chat session timeouts The purpose of this functionality is that when Agent needs to for example take a remote connection session with the Caller, nei...

Henri1_1-1701848199600.png
Henri1 by Tera Expert
  • 2563 Views
  • 7 replies
  • 2 helpfuls

Is Agent specific dashboard available?

Hello,  I'm aware that Supervisors can see the number of Chats in Queue, Avg Wait Time, whos online etc...But is there something similar that we can enable for Agents so they can see - Chats waiting in Queue,- How many Chats they handled,- Their own ...

juisel by Tera Contributor
  • 899 Views
  • 4 replies
  • 1 helpfuls

Converting newValue to uppercase

I have a Service Catalog item with an input field. I have Client script that I run onChange of this input field that checks input value.  In order to avoid case mis-types, I am trying to convert the input value into uppercase and then checking only t...

MWright1 by Giga Guru
  • 382 Views
  • 2 replies
  • 0 helpfuls
Top Helpful Authors