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How can I modify the Created By and Updated By fields for objects that were created using an API

We’ve developed an integration using the OAuth flow, where the access token is used to create and update Interaction records in ServiceNow. However, when we update the Notes field on an interaction, the record reflects that it was created or modified...

awa

In AWA in servicenow Based on the current configuration, the behaviour observed is as follows: Even when an agent has reached full capacity, the system continues to assign 2 records per day, causing both capacity and utilization to exceed the defined...

Update Set failing with missing sd_skill_determination_rule table in Test (AWA Skill Determination)

Hello Community,I have configured a working model under Advanced Work Assignment (AWA) in our Dev environment where cases are being assigned based on skills using Skill Determination Rules.However, when I try to move the Update Set from Dev to Test, ...

Virtual Agent topic visibility using vaContext.portal persists across portals in same session

Hello Community,I have implemented portal-based topic visibility in ServiceNow Virtual Agent using vaContext.portal, but I’m facing an issue where the portal context is not refreshing correctly between portals.My setup:I have two Service Portal porta...