Agent Chat Survey

Beth19
Tera Contributor

‎02-14-2025 01:05 PM

What would prevent a survey from being presented after completing a chat?

 

I want to reuse our same incident survey after the closure of an agent chat, but it's not selectable under Advanced Work Assignment > Queues > Chat > Post Chat Survey.

 

I recreated a survey with the same questions, but I can only see adding the image scale to one question and not two. 

 

Thank you!

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Dexter Chan
ServiceNow Employee
ServiceNow Employee

‎02-18-2025 07:02 AM

Try seeing if this video helps https://www.youtube.com/watch?v=tKQtbH8J-30

AWA Implementation Guide: Context Based Routing
AWA Implementation Guide: Context Based Routing
youtube.com/watch?v=tKQtbH8J-30
Advanced Work Assignment lets you automatically assign work items to your agents, based on their availability, capacity, and optionally, skills. AWA pushes work to qualified agents using work item queues, routing conditions, and assignment criteria that you define. This video provides a guide to ...
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