Agent Chat Survey
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02-14-2025 01:05 PM
What would prevent a survey from being presented after completing a chat?
I want to reuse our same incident survey after the closure of an agent chat, but it's not selectable under Advanced Work Assignment > Queues > Chat > Post Chat Survey.
I recreated a survey with the same questions, but I can only see adding the image scale to one question and not two.
Thank you!
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02-18-2025 07:02 AM