Agent Chat Survey

Beth19
Tera Contributor

What would prevent a survey from being presented after completing a chat?

 

I want to reuse our same incident survey after the closure of an agent chat, but it's not selectable under Advanced Work Assignment > Queues > Chat > Post Chat Survey.

 

I recreated a survey with the same questions, but I can only see adding the image scale to one question and not two. 

 

Thank you!

1 REPLY 1

Dexter Chan
ServiceNow Employee
ServiceNow Employee

Try seeing if this video helps https://www.youtube.com/watch?v=tKQtbH8J-30