AWA - Clear Inbox Work Items?

[Msteiner94]

Hello,

I'm wondering if it's possible to clear out an agents inbox with AWA. We have many agents who prefer working on HR cases out of the regular list views, so they never click "open" any work items via their inbox, even after that HR case has closed. This causes them to have hundreds of old work items in their inbox. We don't currently allow agents to reject or have a timeout enabled. Is there a way to clear the items out?

[sachinbhasin11]

All items routed using AWA are stored in awa_work_item table

You may got to this table and filter out the specific records you want to delete e.g. by assigned to column and delete them, as suggested above you may have a scheduled job that may clean this periodically 

As a best practice it's always recommended to activate AWA only if you're using Workspace UI