Change chat source to 'Chat' when opened via agent on live agent chat

[Debo8]

Hi,

Whenever a live agent clicks on 'Create HR Case' button and creates HR case from chat window, after the case is created the source field is set to 'Phone' which needs to set to 'Chat' when created via live agent. Can someone please help where do I need to do this change

[Prana Krushna]

If its from virtual agent Chat, then you can goto All > virtual agent> designer and search for topic and check the flow and field values.

Mark this helpful if it helps.

[Guru raj1]

When interaction is created the default value for type is phone , I think the create hr case ui action is copying the interaction type.

You can create a onLoad client script to adjust the value