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Read the parent value from the company table & then use this in a decision block to direct the use

Hi, Sorry if this is not the right section, I am quite new to Service Now and the Virtual Agent Chat.We have several clients that use the chat function and I want to read the "Parent" value from the Company table and then use the returned result in a...

Global Search Configuration

Hi Everyone, I am looking to add a few custom tables from different scopes to the global search functionality. Additionally, I am seeking to add the application scopes needed to the global search dropdown. Could you please guide me through the setup ...

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Ya_Ga by Tera Guru
  • 3158 Views
  • 2 replies
  • 2 helpfuls

Resolved! Live Agent

Even when the Live Agent are available virtual agent is not routing to a proper queue and showing no agents available message. Please help me on this

ritu_saluja by Tera Expert
  • 4196 Views
  • 23 replies
  • 2 helpfuls

Resolved! Regarding agent chat

Hello,I’m currently configuring the Agent Chat functionality.After some testing I noticed that can a agent have a visibility to current queue to check waiting user chatORcan agent once free can go back to queue to pick up a chat, which is waiting.

Vinutha BJ by Tera Contributor
  • 1369 Views
  • 3 replies
  • 2 helpfuls
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