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Customization of Sidebar Chat box

poonamdhole5
Tera Contributor

‎12-11-2023 02:13 AM

Hi All, I can see in the Sidebar chat box, there is one "open record" UI which will open the ticket details. I want to customize it, From where should I customize these UI. I dont want this priority field to show in this chat box.

poonamdhole5_0-1702289409593.png

 

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