Error Popup in Agent Workspace

[SakshamB]

Hello,

Whenever the user attempts to reply in Agent Workspace chat, an error popup [Internal Server Error (500)] appears each time.

Although the message is successfully delivered, the error message continues to show up. How can I resolve this issue?

[Dexter Chan]

Agree with Ankur - recommend the Service Operations Workspace if possible. 

[Ash33]

@Ankur Bawiskar  @Dexter Chan Hi, I am facing the same issue on the Service Operations Workspace. 

[Shivalika]

Hello @SakshamB 

I had replied first hand about this issue. Please let me know if you checked my answer and kindly accept solution if that helped you so that it can move from unsolved to solved bucket and benefit future readers as well 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[SakshamB]

Hi @Shivalika 

I needed solution for Agent Workspace only.

[Ankur Bawiskar]

@SakshamB 

Sorry but for this you need to raise a case with ServiceNow and they can investigate it further.

Please keep this question unanswered and share the status when you get update on that Ticket from ServiceNow.