Extend wait time of chats for a particular agent

[SnowUserDev]

How to increase wait of chats for a particular agent in service now?

[Danish Bhairag2 · Accepted solution]

Hi @SnowUserDev ,

Specifically for an agent we cannot increase the wait time for chat but wait times are configured for a queue. If you open a queue u will find that option of Max wait time.

Thanks,

Danish