In Virtual agent how we can display live agent employee number

[Shikha8]

Hello All,

I have requirement to display additional information of the live agent along with his Name which can uniquely identify them like email ,Employee ID etc.

Please let me know how I can achieve this.

Thanks.

[Mark Manders]

I don't know if this can be done or not, maybe someone else can help you with the technical part, but are you sure you don't want (or need) to manage this requirement back to your client/manager? You are asking to provide personal details of agents to callers. An email address will cause callers to email the agent directly. Employee numbers aren't a big secret but nevertheless, don't they fall under privacy/personal details, not to be shared with just anyone?