Is it possible to add Now Assist to the Global Header Menu on the ESC portal?

[Kruthika1]

Hi Community,

I'm trying to add Now Assist (Virtual Agent Chat) to the Global Header Menu in the Employee Service Center (ESC) portal.

When configuring the menu item, I can see that the available menu item types are things like:

• URL
• Page
• Catalog
• Knowledge Base
• etc.

However, I'm struggling to find the correct approach for launching Now Assist chat from a menu item.

I initially tried both URL and Page types, but neither works as expected. My understanding is that Now Assist / Virtual Agent chat is rendered as a popup widget/window rather than a portal page with a direct URL, so pointing the menu item to a page doesn't actually open the chat experience.

In my PDI, I was able to create a "Now Assist" entry in the Global Header Menu, but when I click it, the chat window does not open.

What I'm trying to achieve:

• Add a "Now Assist" option to the ESC Global Header. 
• When users click it, the Virtual Agent / Now Assist chat window should open directly (similar to clicking the native chat launcher).

Questions:

1. Is there an OOB way to launch Now Assist/Virtual Agent chat from a Global Header menu item?
2. Does the menu item need to call a specific widget, client script, event, or API rather than a URL/page?
3. Has anyone successfully implemented this in ESC and can share the approach?

I've attached screenshots of the menu configuration and current behavior.

Any guidance would be greatly appreciated.

Thanks!

[Tanushree Maiti]

Hi @Kruthika1 

Refer:

Toggling Virtual Agent chat client (using Agent Chat configuration!), manually, automatically, using...

Now Assist for Employee Center: An introductory guide