Hi all,
My company utilizes Live Agent in two portals (HR and ITSM).
There is a configuration that toggles whether Agent Names and Avatars can be seen when in a live chat.
Our HR team does not want Agent Names and Avatars to be seen for live chats.
Our ITSM team does want Agent Names and Avatars to be seen for live chats.
Is there a way where we can activate that feature per portal or is this a global toggle?
In my research, this seems to be a global toggle but I just wanted to confirm.
Thank you!
