Make Catalog forms interactive through BOT

[Sajal Chatterje]

Hello Experts,

Need your opinion on how the catalog forms can be made more interactive through bot. What are the parameters should be considered to make the forms more user friendly and interactive through bot.

Thanks,

Sajal

[dradhika20]

Hello @Sajal Chatterje ,
To use catalog forms through bot, you will need to configure virtual agent topic, you can use 'Request Catalog Item' OOB topic block to create RITM using the virtual agent for a specific catalog item.

If you need any further data please let me know.

[Sajal Chatterje]

Hello @dradhika20 ,

Thank you!

Is there a way we can make those forms more user interactive? Only user relevant details are populated in the bot.

Say for ci mapping.It should not show all the CI's rather user specific.

Currently user has to scan through 12k records to fetch the correct one in the form.How we can narrow down that search? Through bot.

Please help  here to understand

Thanks!

[dradhika20]

@Sajal Chatterje ,
You can add the reference qualifier in the variable itself on the catalog form, that will get reflected in your virtual agent too.