Summary:
I'd like to confirm whether it's possible to implement a chat-style communication feature between users on a custom table in the Next Experience environment.
Objective:
To enable users to exchange messages directly on a custom table (not extended from Task or Interaction) and display the conversation history on the record.
Environment / Prerequisites:
Using the Next Experience UI
Connect Chat is deprecated and no longer supported
According to the ServiceNow Sidebar FAQ, Sidebar Discussion is only supported on tables extended from Task or Interaction
I also referred to this ServiceNow documentation, which explains how to add the Sidebar button to non-Task tables
What I’ve tried:
Connect Chat: Used to meet the requirement in the Classic UI, but is deprecated and unavailable in Next Experience
Sidebar Discussion: Works on custom tables extended from Task. However, when tested on custom tables not extended from Task, the "Discussion" button does not appear, and chat functionality is not available
Current Challenge / Concern:
Request for Advice / Questions:
Is there a way to implement chat or user discussions on a custom table that is not extended from Task in Next Experience?
If anyone has implemented similar functionality or has seen it done in a past project, I would greatly appreciate any shared experience or best practices
